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Senior Help Desk Specialist
VirtualVocationsDetroit, Michigan, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Staff Help Desk Specialist to drive operational excellence and support end-users in a fast-paced environment.
Key Responsibilities
Resolve advanced technical support requests and recommend process improvements
Lead incident response for critical IT service disruptions and mentor junior team members
Provide expert AV support for meetings and collaborate to enhance employee experiences
Required Qualifications
Minimum 8+ years of related experience with a Bachelor's degree
Proven experience in Help Desk or IT Support, preferably in SaaS or Fintech
Hands-on experience with AV systems and troubleshooting related issues
Commitment to continuous learning and adapting to new technologies
Enthusiasm for mentoring others and sharing best practices
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Help Desk Specialist • Detroit, Michigan, United States
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