IT Service Desk Technician (Lake Villa)

IT Service Desk Technician

Pay from $24 to $30 per hour with significant growth and earning potential!

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Hours : Sunday - Thursday, 6 AM to 2 : 30 PM

Position Responsibilities

Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.

Create incident tickets to document issues and route tickets to appropriate support group.

Handle major IT incident management to quickly resolve issues that impact the business.

Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.

Conduct user account set-up, security maintenance and systems monitoring.

Minimum Requirements

High school diploma or equivalent. Bachelor's degree preferred.

3+ years of experience as IT Service Desk Technician or Data Center Operator.

Experience with incident, change and problem management in a multi-location data center.

Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.

Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Multiple bonus programs.

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Employee Perks

On-site caf and first-class fitness center with complimentary personal trainers.

Over four miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North Americas leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO / AA Employer / Vet / Disabled

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