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Unit Coordinator I Days I Germantown I Med Surg
Unit Coordinator I Days I Germantown I Med SurgMethodist Le Bonheur Healthcare • Memphis, TN, US
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Unit Coordinator I Days I Germantown I Med Surg

Unit Coordinator I Days I Germantown I Med Surg

Methodist Le Bonheur Healthcare • Memphis, TN, US
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2 days ago Be among the first 25 applicants

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

Unit Coordinator role description : Provides support to patients, families and guests, unit nursing staff, allied health departments, and medical staff by assisting the unit clinical leadership with coordination of patient care services, providing information and directions, securing assistance and resources, and troubleshooting initial customer service concerns. Facilitates the electronic storage and retrieval of patient records / orders by acting as a resource to physicians / clinicians providing the first level system support. This role reflects the vision, mission and philosophy of nursing and Methodist Le Bonheur Healthcare and is expected to provide exceptional customer service.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients through compassion, service and excellence.

What You Will Do

  • Customer Service Support – Provides support to patients, Partners in Care, other family and guests. Proactively provides information, comfort and support to patients and their loved ones; responds to concerns, needs and comments with accurate and effective communication.
  • Supports the timely and accurate use of all medical record forms and documentation of information.
  • Processing orders.
  • Assistance with coordination of Patient Care Services.
  • Online tools support.
  • Unit operations support.
  • Performs other job functions as assigned or requested.

Education / Formal Training Requirements

  • Associate's Degree

    • Work Experience Requirements

  • 1-3 years Administrative or clerical

    • Knowledge, Skills And Abilities

  • Knowledge of medical terminology preferred.
  • Compliance with healthcare information privacy and security regulations (HIPAA) required.
  • Working knowledge of computer data entry / retrieval skills (MS Office Suite); prior experience with electronic medical record systems preferred.
  • General knowledge of computer and peripheral operation for troubleshooting wireless device connectivity, launching / login changes, charging equipment, equipment storage, network logins, online help desk tickets, and intranet site utilization.
  • Strong customer service experience in retail or healthcare setting.
  • Must have ability to use basic office equipment; multi-line phones; good data entry skills and have legible handwriting.
  • Excellent written, verbal and interpersonal communication with medical professionals, patients and visitors.
  • Attention to detail and ability to think through routine to moderately complex situations.
  • Must maintain confidentiality of personal and sensitive data.

    • Supervision Provided by this Position

  • There are no supervisory or lead responsibilities assigned to this position other than those inherent with project coordination.

    • Physical Demands

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are : medium work - exerting up to 50 lbs. of force occasionally and / or up to 25 lbs. of force frequently.
  • Ability to handle narcotics as needed.
  • Close visual acuity including color, depth perception, and field of vision to perform activities such as assessing patients, transcribing, viewing a computer terminal, or extensive reading.
  • Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
  • Ability to react quickly to emergency situations.

    • Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Health Care Provider

    • Industries

  • Hospitals and Health Care

    • J-18808-Ljbffr

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    Coordinator Med Surg • Memphis, TN, US

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