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Customer Service Representative

Customer Service Representative

Rose InternationalSan Antonio, TX, US
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Date Posted : 10 / 02 / 2025

Hiring Organization : Rose International

Position Number : 489497

Industry : Pharmaceutical / Healthcare

Job Title : Customer Service Representative

Job Location : San Antonio, TX, USA, 78238

Work Model : Hybrid

Work Model Details : 06 weeks onsite for training

Shift : Training will be M-F 8-4 : 30pm local time; Post Training : Mon Fri schedule with hours agreed upon with the business.

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 5

Min Hourly Rate ($) : 18.00

Max Hourly Rate ($) : 19.00

Must Have Skills / Attributes : Call Center, Customer Service, Healthcare, Scheduling

Experience Desired : Previous Healthcare call center experience. (2+ yrs)

Required Minimum Education : High School Diploma or equivalent

Preferred Education : Associate degree

  • C2C is not available

Job Description

Required Education

  • High School Diploma or GED

    • Preferred Education :

  • Associate degree

    • Required Qualifications / Skills / Experience :

  • 1+ year of experience interacting with customers (call center, retail, customer service, hospitality, or military)
  • Computer proficiency in Windows-based applications.

    • Preferred Qualifications / Skills / Experience :

  • Ability to problem solve in a positive, productive manner
  • Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving customer quality of life
  • Reliability and compliance with scheduling standards
  • Ability to exhibit patience, empathy, and express assurance and confidence
  • Strong customer service skills, including courteous telephone etiquette and professionalism
  • Strong oral, interpersonal, and communication skills
  • 6+ months of healthcare experience

    • Customer Care Representative Overview :

  • Support members with their pharmacy benefit plans through inbound calls
  • Assist with prescription insurance, medication coverage, and mail-order prescriptions
  • Provide solutions to simplify healthcare experiences for members
  • Service a variety of clients and call types in a dynamic, evolving business environment
  • Gain exposure to healthcare while expanding career opportunities within Client

    • Job Duties :

  • Take inbound calls to assist members with questions regarding their pharmacy benefit plans
  • Provide guidance on prescription coverage, mail order prescriptions, and available healthcare options
  • Ensure members understand their coverage and assist in resolving issues
  • Deliver excellent customer service through professionalism, empathy, and effective communication
  • Maintain compliance with HIPAA and government regulations

    • Industry : Healthcare

    Estimated Start Date : 11 / 14 / 2025

  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

    • Benefits :

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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    Customer Service Representative • San Antonio, TX, US