LEVEL 1 TECHNICAL SUPPORT SPECIALIST

Direct message the job poster from Aureon Consulting

Sr. Technical Recruiter at Aureon Consulting

Aureon Consulting has in immediate need for a Technical Support Specialist with 1-3 years of experience. Role involves in office support 5 days a week, Monday through Friday 8 to 5. Responding to and diagnosing problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps.

Responsibilities

• Provide phone / email support to employees with strong troubleshooting abilities around personal computing platforms, hardware, software, mobile devices, virtual environments (Citrix).
• Ability to show strong customer service skills, avoiding technical jargon to describe / troubleshoot issues, providing follow up on incidents.
• Knowledge of common helpdesk practices, documenting incidents fully as not to cause additional work by support staff.
• Ability to manage their work, escalating when needed to appropriate teams or leadership.
• Build strong internal and external partnerships.
• Research issues escalated from tier I within established timeframes.
• Set up new clients and users on basic systems.
• Ensure actions follow industry rules and regulations and security guidelines.
• Communicates information to clients regarding escalated issues.
• Review outstanding inquiries or requests to ensure quality standards are met.
• Respond to incoming calls and process support tickets and emails.

Required Skills

Seniority level

Employment type

Job function

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