Talent.com
MSP Level 3 Technician

MSP Level 3 Technician

TeamLogic ITNorth St Paul, MN, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Benefits :

  • Supportive and collaborative work environment
  • Professional development opportunities and reimbursement for certifica
  • Flexable work hours
  • Competitive compensation
  • Free uniforms

Summary :

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment.

Responsibilities :

  • Technical Support : Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
  • Network Management : Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
  • System Administration : Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards.
  • Client Interaction : Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
  • Project Management : Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
  • Documentation : Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
  • Training and Mentorship : Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
  • Compliance : Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
  • Emergency Support : Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.
  • Knowledge, Skills, & Qualifications :

  • Experience & Education : Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
  • Technical Expertise : Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
  • Networking & Security : Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
  • RMM & Ticketing Systems : Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
  • Documentation & Process Management : Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
  • Problem-Solving & Project Management : Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
  • Communication & Customer Service : Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
  • Adaptability & Team Collaboration : Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.
  • Work Environment

    This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
  • Benefits :

  • Competitive compensation
  • Professional development opportunities and reimbursement for certifications
  • Flexible working hours
  • Supportive and collaborative work environment
  • Free uniforms
  • Company Overview

    We are a locally owned and operated business offering a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

    Compensation : $33.65 - $38.46 per hour

    Our growth isn't measured in numbers, it's an investment in aligning with the best talent

    If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

    We're Committed to a People First Culture

    Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

    serp_jobs.job_alerts.create_a_job

    Msp Level Technician • North St Paul, MN, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Vista Prairie CommunitiesSaint Francis, MN, United States
    serp_jobs.job_card.full_time
    Start a meaningful career as a Maintenance Technician at Vista Prairie at .Eagle Pointe, a Senior Living Facility! Eagle Pointe is a new development scheduled to open in November.Make a difference ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Maintenance Technician

    Maintenance Technician

    American Engineering Testing IncSaint Paul, MN, United States
    serp_jobs.job_card.full_time
    We are seeking a Level II Shear Wave Ultrasound Technician (UT) to join our team.This role is responsible for performing nondestructive testing (NDT) inspections with minimal supervision, ensuring ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Surgical Tech - $2106 / Week

    Travel Surgical Tech - $2106 / Week

    Cynet HealthSaint Croix Falls, WI, US
    serp_jobs.job_card.full_time
    Cynet Health is seeking an experienced Surgical Tech for an exciting Travel Allied job in Saint Croix Falls, WI.Shift : 5x8 hr days Start Date : ASAP Duration : 13 weeks Pay : $2106 / Week.Ranked #5 Be...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Surgical Tech - $1,964 per week in Saint Croix Falls, WI

    Travel Surgical Tech - $1,964 per week in Saint Croix Falls, WI

    AlliedTravelCareersSaint Croix Falls, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Medical Solutions to find a qualified Surg Tech in Saint Croix Falls, Wisconsin, 54024!. A facility in Saint Croix Falls, WI is seeking its next amazing Surgical ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Entry Level Sales Representative

    Entry Level Sales Representative

    American Income LifeChisago City, MN, US
    serp_jobs.job_card.full_time
    A Sales Career That Grows With You.Are you looking for a career path that gives you the freedom and flexibility to control your schedule, but also has the security and stability of a large company?...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    CIRCUIT CHECK INCMaple Grove, MN, United States
    serp_jobs.job_card.full_time
    Circuit Check is a high-energy, market-leading, provider of automated test systems and test fixtures for complex electronic products for the automotive, military / aerospace medical, industrial, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    NICO PRODUCTS, INC.Minneapolis, MN, United States
    serp_jobs.job_card.full_time
    Employment / staffing agencies - please do not reach out about this ad.Maintenance (Production / Manufacturing) -.Nico Products / Minneapolis MN. Things to consider prior to applying : .The Company follow...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Service Technician II - Production Equipment

    Field Service Technician II - Production Equipment

    Canon U.S.A., Inc.Eagan, MN, United States
    serp_jobs.job_card.full_time
    Field Service Technician II - Production Equipment.Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge.If so,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Ultrasound Tech in Red Wing, MN

    Travel Ultrasound Tech in Red Wing, MN

    AlliedTravelCareersRed Wing, MN, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Aequor to find a qualified Ultrasound in Red Wing, Minnesota, 55066!.With Aequor, you can enjoy the freedom to advance your career and travel the country, all wh...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    SailSaint Paul, MN, United States
    serp_jobs.job_card.full_time
    At SAIL, we don't just manage propertieswe create communities where residents feel at home and owners trust our operational mastery. Our maintenance team is the backbone of that promise.If you're an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Workholding Technical Specialist

    Workholding Technical Specialist

    Mate Precision TechnologiesAnoka, MN, United States
    serp_jobs.job_card.full_time
    Workholding Technical Specialist.Mates workholding solutions to successfully produce their products.This role combines technical expertise, CAD design, customer collaboration, and sales support to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Nuclear Control Room Supervisor In-Training - Welch, MN

    Nuclear Control Room Supervisor In-Training - Welch, MN

    Xcel EnergyWelch, Minnesota, United States
    serp_jobs.job_card.full_time
    Welch, Minnesota, 55089, United States of America.Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Canon U.S.A., Inc.Eagan, MN, United States
    serp_jobs.job_card.full_time
    Field Service Technician II - Production Equipment.Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge.If so,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    NDT Technician 2

    NDT Technician 2

    American Engineering Testing IncSaint Paul, MN, United States
    serp_jobs.job_card.full_time
    We are seeking a Level II Shear Wave Ultrasound Technician (UT) to join our team.This role is responsible for performing nondestructive testing (NDT) inspections with minimal supervision, ensuring ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel Surgical Tech - $2,106 per week in Saint Croix Falls, WI

    Travel Surgical Tech - $2,106 per week in Saint Croix Falls, WI

    AlliedTravelCareersSaint Croix Falls, WI, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Cynet Health to find a qualified Surg Tech in Saint Croix Falls, Wisconsin, 54024!.Job Title : Surgical Tech Profession : Surgical Tech Specialty : Operating Ro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Tire Technician - Part Time - Lino Lakes

    Tire Technician - Part Time - Lino Lakes

    Discount TireWyoming, MN, United States
    serp_jobs.job_card.part_time
    Overview : Tire Technician - Part Time - Lino Lakes Discount Tire 633 Apollo Dr Lino Lakes, Minnesota 55014 Overview The Tire Technician is the backbone of our success and is the first step in your ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Northstar Behavioral Health NetworkOakdale, MN, United States
    serp_jobs.job_card.full_time
    Join a Team That Changes LivesIncluding Yours!.Northstar Behavioral Health Network is a team of professionals that specialize in serving those battling substance use disorders, specifically Opioid ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Heartland Tire IncChamplin, MN, United States
    serp_jobs.job_card.full_time
    The General Service Technician performs basic preventative .Service Manager any needed parts, tires or service that customers may . Provides helpful, friendly and respectful customer service with a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30