Clinic Supervisor

Job Description

Job Description

ESSENTIAL FUNCTIONS

• Coach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results.
• Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
• Leads staff to efficiently direct patient flow throughout the clinic.
• Assist front office staff as needed with checking patients in and out of the clinic.
• Assists back office as needed with rooming patients and intake of medical history into EMR.
• Primarily responsible for the supervision of all clinic staff and is the primary contact person for all front and back-office staff.
• Primarily responsible for clinic operations and audits as assigned.
• Ensure that new hire staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
• Shall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.
• Primarily responsible for completing employee evaluations and administering corrective actions.
• Primarily responsible for conducting regularly scheduled staff meetings.
• Interacts with patients and customers daily to resolve patient issues and concerns.
• Works in partnership with the providers and all staff to provide excellent customer service.
• Primarily responsible for assigning staffing, schedules, and workstations
• Primarily responsible for placing medical supply, medication, and office supply orders and oversight of inventory management.
• Primarily responsible for receiving and reconciliation of medical supply and medications.
• Performs monthly inventory of medical supplies and medications.
• Primarily responsible for the creation and maintenance of an employee engagement program.
• Primarily responsible for holding daily staff huddles
• Holds regularly scheduled 1 : 1’s with the office staff to provide real-time feedback, reinforce positive behavior and correct any inappropriate behaviors.
• Primarily responsible for blocking / unblocking of provider templates and monitoring / assignment of needed patient rescheduling.
• Primarily responsible for oversight of time and attendance.
• Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
• Performs daily audits on the past due balance collections report to ensure appropriate collections. Additionally, performs weekly audits of charge denials and remediates with staff as a group and / or individually as necessary.
• Completes reconciliation of daily deposit to include balancing of individual front office representative deposits, , preparing bank deposit for pickup, ensure no discrepancies remain unresolved, etc.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real-time eligibility or utilizing payor websites.

EDUCATION

EXPERIENCE

REQUIREMENTS

KNOWLEDGE

SKILLS

ABILITIES

ENVIRONMENTAL WORKING CONDITIONS

PHYSICAL / MENTAL DEMANDS

ORGANIZATIONAL REQUIREMENTS

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.