Collections Representative

Join the Growing Woodlawn Team as a Medical Collection Specialist!

Our mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide!

Our core values are as follows : Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.

Educational Requirements and Qualifications :

Prior hospital & / or physician billing / collections experience is required as well as high school diploma / GED.

Good communication skills and pleasant phone technique as required while handling various telephone and in-person communication with patients, guests, and other medical providers in a professional manner.

Must possess and demonstrate good customer service skills.

The right candidate should have the ability to :

Read, analyze, and interpret governmental regulations and documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Plan, organize, and prioritize work in a multi-task environment where interruptions may be frequent.

Maintain strict confidentiality as defined by hospital policy.

Adapt to variations in scheduling (including but not limited to overtime, work schedule changes or low census).

Calculate figures and amounts such as discount interest, proportions percentages, and volume.

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Effectively present information in one-one and small group situations to patients, patients' representatives, and other employees of the organization.

Type, operate a computer, and a familiarity of medical terminology.

Primary Duties :

Perform follow up with Medicare, Medicaid, Medicaid Managed Care, and commercial insurance companies on unpaid insurance accounts identified through aging reports.

Process appeals online or via paper submission.

Assist in reconciling deposit and patient collections.

Assist with billing audit related information.

Attend provider meetings / workshops when needed; communicate with billing and credentialing coordinator to identify and resolve audit review issues.

Process billing calls and questions from patients and third-party carriers.

Answer / respond to correspondence related to patient accounts. Answer billing and changes related inquiries by patients, staffs, Managed Care Organization, etc.

Communicate daily with internal and external customers via phone calls and written communications.

Identify trends, and carrier issues relating to billing and reimbursements. Report findings to Supervisor.

Maintain patient confidence and protects medical office operations by keeping patient information confidential.

Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.

Full-time, day shift, no weekends, no holidays!

Benefits : Medical

Dental

Vision

Life Insurance & Disability

403(b) match

Vacation Time

Sick Time

FSA