Customer Service Specialist

Job Description

Job Description

Job Opening : Customer Service Specialist at ELCO, LLC

Job Description

This role is perfect for individuals who thrive in fast-paced, dynamic environments and are keen to directly impact our customer relations. As an integral part of our customer service team, you will help uphold our reputation of exceptional service standards. This full-time position is based in our office and is not a remote job, offering you the chance to work within a vibrant and supportive workplace.

The ideal candidate will be entrusted with the responsibility of being the initial point of contact for customer interactions, ensuring all their concerns are addressed with courtesy and professionalism. This position demands a proactive approach, with a focus on continuously enhancing the customer experience. Join us at ELCO, LLC, where your efforts in maintaining and elevating our service standards will pave the way for your personal and professional growth.

Duties and Responsibilities

• Manage customer service inquiries efficiently.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers, ensuring a positive customer experience.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction and feedback to enhance future service delivery.

Requirements