Patient Coordinator

Job Description

Job Description

Salary : $17.00 to $22.00

COMPANY OVERVIEW

Integrated Visiting Physician Solutions PC (IVPS) brings the doctors office to senior or elderly homes, who; otherwise cannot find the transportation to make an appointment with their PCP. In addition, we make visits to senior settings such as : assisted living facilities, group homes, and other senior community environments. Since our inception in 2014, we have grown from a mom and pops environment to a medium sized organization. However, our employees generally think of our company as their second family. You could learn more about our organization if you visit our website : ivpspc.com

JOB DESCRIPTION

Responsible for managing all referrals and reviewing all the provider schedules. Act as liaison between current customers and clinicians as it pertains to service issues. Provide office support and act as a resource for team members, medical staff and other professionals.

• Process customer referrals and schedule patients to receive home care visits from clinicians, matching customer needs with staff skill set; uses geographic scheduling to reduce drive time.
• Coordinate with clinicians to ensure visits are assigned, make necessary changes to schedule, and update clinician.
• Researches the issue and corrects the problem.
• Review and monitor daily schedules of patients and clinicians.
• Act as liaison between current customers and clinicians as it pertains to service issues, including schedule changes requested by customers.
• Maintain documentation of calls, outcomes of issues raised for administrative review and follow-up.
• May obtain per- authorization / authorization for ongoing services per payer requirements and communicate status of authorizations to the team.
• Participate in initiatives related to process improvements and enhancements.
• Provide exceptional customer service in resolving problems with access to services, complaints, etc.
• Perform other duties as assigned.

JOB REQUIREMENT

JOB PAY AND BENEFITS

EEO / AA STATEMENT

Integrated Visiting Physician Solutions, PC is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.