Program Manager, Field Onboarding

Program Manager

The Program Manager is responsible for designing, delivering, and continuously improving onboarding experiences that prepare new field team members to succeed quickly and confidently in their roles. Reporting to the Senior Manager, Learning & Development, this role will create scalable onboarding solutions for field frontline, and leadership onboarding and training.

This role ensures that every new hire gains product knowledge, systems proficiency, sales skills, and customer experience mindset necessary to perform at a high level from day one. The ideal candidate thrives on connecting learning to measurable results, is passionate about field-based development, and excels at building engaging, hands-on learning experiences that stick.

Key Responsibilities

• Develop, launch, deliver and sustain onboarding programs that accelerate time-to-productivity for all new field-based sales and service hires.
• Incorporate core elements such as SRS sales methodology, operational excellence, customer experience standards, product knowledge, pricing strategies, and system navigation.
• Blend virtual, self-paced, and in-person learning for maximum engagement and retention.
• Partner with hiring managers and field leaders to create clear onboarding roadmaps for each role.
• Embed role-specific performance expectations and ramp milestones.
• Integrate assessments (e.g., Predictive Index) to tailor development paths and ensure cultural alignment.
• Build and deliver "train-the-trainer" sessions to equip managers with tools and techniques to coach new hires during onboarding.
• Provide onboarding playbooks and checklists to ensure consistent execution across regions and branches.
• Track onboarding effectiveness through ramp metrics, participant feedback, and post-program performance data.
• Partner with operations to analyze data and refine content, delivery, and scheduling for greater impact.
• Keep materials and methods current with business strategy, seasonal needs, and system enhancements.
• Conduct branch visits to observe onboarding in action, coach leaders, and facilitate hands-on sessions with new hires.
• Maintain open communication with stakeholders to ensure onboarding programs align with field realities and priorities.

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Work Location : On site in McKinney, TX

Equal Opportunity Employer. Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.