Crew Members
Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our guests' needs and give them a reason to come back.
Responsibilities Include :
- Team Environment : Work well and interact with others respectfully; respond positively to coaching and feedback; communicate with team members; able to learn and execute multiple tasks
- Operational Excellence : Provide guest service; resolve guest issues; follow brand standards, recipes, and systems; follow safety, food safety, and sanitation guidelines; comply with all applicable laws; maintain clean and neat work environment
- Profitability : Execute restaurant standards and marketing initiatives; handle POS transactions and payments with accuracy; prepare and deliver all products according to brand standards
Skills / Qualifications :
Capable of counting money and making changeAble to operate restaurant equipmentCompetencies :
Guest Focus : Understands and exceeds guest expectations, needs, and requirements; develops and maintains guest relationships; display a sense of urgency with guests; seeks ways to improve guest satisfaction; asks questions, commits to follow-through; resolves guest concerns by following brand recommended guest recovery processPassion for Results : Sets and maintains high standards for self and others, acts as a role model; consistently meets or exceeds goals; contributes to the overall team performance; understands how his / her role relates to othersProblem Solving and Decision Making : Identifies and resolves issues and problems; uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships and Influence : Develops and maintains relationships with team; operates with integrity; demonstrates honesty, treats others with respect, keeps commitments