QSC Administrator

Badger Meter Quality Service Center Administrator

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world's most precious resource.

What You Will Contribute :

The Quality Service Center (QSC) administrator is responsible for ensuring accuracy of RMA status, maintains accurate physical and ERP LX inventory of returned goods, schedules repair activities in other departments, and provides metrics on QSC activities. You will interact with production, engineering, technical support, customer service, and other quality assurance personnel to facilitate flow of returned products and accurate information.

Job Duties :

• Handle returned goods that have been in outdoor applications.
• Track RTC (Return to Customer) orders, credit memos, repair orders, and warranty returns (particularly where there are missed or unassigned cases).
• Responsible for forecasting lead times for warranty analysis and repairs by Quality Service Center staff.
• Use Salesforce to do a thorough manual count to monitor items in the Quality Service Center, review Cases in Salesforce for completeness, and close out when completed.
• Track and report on 3-day turn-around requirement for warranty, review items returned for credit, repair estimates, initial review for NIST / accuracy test.
• Manage customer owned material in the Customer Server Center, final dispositions of returning to customer or recycling.
• Complete cycle counts on a weekly basis and send a weekly backlog update by categories.
• Use other Badger Meter software (update asset information in Beacon, complete LX job (900 entry) closure, coordinate / report RMA activity in QSC, etc).

Education and Experience :

Qualifications :

Competencies :

Working Conditions :

Competitive Total Rewards at Badger Meter :

An Equal Opportunity / Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement.

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website.