Silver Dollar City Senior Team Lead, Ozark Marketplace (Full-Time Seasonal 2025)

Senior Team Lead, Ozark Marketplace

This position starts now and ends 01 / 09 / 26. Must be at least 18 years of age.

Summary : Directs and coordinates activities involved in operating retail shops in assigned areas and provides leadership in the overall shop's activities of a quality and nature that will result in meeting and exceeding customer expectations.

Supervisory Responsibilities :

Manages 1-2 subordinate TM II's and is responsible for their overall direction, coordination and evaluation. Also directly supervises 2-30 Team Members. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following : (Other duties may be assigned.)

• Assigns duties to workers and schedules break periods, work hours and vacations.
• Trains workers in company policies and procedures and job duties.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Oversees recorded delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspects merchandise to ensure that it is correctly priced and displayed.
• Recommends additions to or deletions of merchandise assortments.
• Assists sales workers in completing difficult sales.
• Proves to be exemplary in providing outstanding customer service including answering questions, responding to requests and selling merchandise. Must be able to manage difficult or emotional customer situations.
• Keeps record of sales, prepares inventory of stock and orders supplies.
• Maintains harmony among workers, resolves grievances and focuses on solving conflict, not blaming.
• Effectively performs PIC / Host duties as requested by management.
• Coordinates projects; Communicates changes and progress.
• Maintains confidentiality.
• Takes responsibility for subordinates' activities; Makes self-available to staff; Monitors delegated activities.
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Effectively influences actions and opinions of others; Leads by example.
• Position requires operation and training of computerized cash register system.

Education / Experience : Associate's degree or equivalent from two-year college or technical school, or six months to one-year related experience and / or training or equivalent of education and experience.

Physical Demands :

Work Environment :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits Offered :

Equal Opportunity Employer / Disabled / Veterans