Claims Intake Representative (HYBRID)

Claims Intake Representative

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility?.

Position Summary

The Claims Intake Representative will support multiple adjusting teams by completing activities / tasks related to accurately identifying, triaging and setting up incoming First Notice of Loss's across all Arch business lines.

Responsibilities

• Day-to-day activities of a Claims Intake Representative include but are not limited to : accurate and timely setup / routing of incoming FNOLs, preparation and routing of acknowledgement letters, merging of files, procurement of binders and / or policies and setup of oversight files.
• Manages individual workflow, productivity and quality to meet and exceed team / individual goals and service level agreements.
• Communicates changes in processes, aiding in the creation and maintenance of job aids to ensure consistency / accuracy in workflows.
• Continuously seeks ways to improve efficiency in managing the daily workload, demonstrating a strong, team-focused mindset.
• Displays flexibility and adaptability in team settings.
• Primary responsibility for addressing Intake related questions and appropriate routing of escalations to Management to include but not limited to, delayed policy availability within claims systems, policy / insured identification / routing, and rush requests.
• Practices professional communication and collaborates with other units / departments within Arch to ensure a World Class Customer experience.
• Engages and Participates in the Arch Experience values and continuous improvement initiatives
• Works closely with other Omaha Office team members to harbor a culture of collaboration, integrity, inclusivity and positivity.
• Other Administrative duties as assigned by Claims Intake Supervisor.
• This position will work 2 days from the Omaha office and work from home 3 days per week. Additional work in the office to be completed as required by Management.

Experience & Required Skills

Education

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.