Director - Business Transformation (Financial Services)

Director - Business Transformation (Financial Services)

From the beginning, our goal was to establish an advisory firm that stands apart from the rest one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve todays challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000s Fastest Growing Companies and Glassdoors Best Places to Work. Explore what our employees have to say about our unique culture.

Role Summary

We are seeking a strategic and energetic leader with deep Financial Services / Insurance experience to help lead growth around our Business Transformation service line in the Boston market. This role combines leadership in delivery, business development, and people management. The ideal candidate will bring strong subject matter expertise, consulting delivery excellence, and a demonstrated ability to build and manage client relationships and teams.

Key Responsibilities :

• Lead high-impact consulting engagements across :
• Operating model design and transformation
• Designing, architecting, and delivering large-scale transformation programs
• Data and analytics adoption, with a focus on insight-driven performance improvement
• Regulatory and compliance-driven change
• Lead and influence strategic and operational planning across various business departments for process innovation including the implementation of solutions that meet business objectives, fulfill data governance requirements, and satisfy internal financial controls
• Help design and implement innovative solutions that enhance operational efficiency, scalability, profitability, and market competitiveness.
• Create alignment across key stakeholders with competing priorities to ensure shared understanding and mutual collaboration
• Lead change management and continuous improvement efforts supporting transformation at clients
• Permeate a culture of change management and adaptability to achieve sustained behavior; providing support to the organization through all phases of transition (engagement, design, monitor, feedback, etc.)
• Build and enable / execute our change agenda across the organization and other key stakeholders as appropriate, including the establishment and measurement of continuous improvement goals and the communication in place to support
• Deal effectively with ambiguous and unstructured problems and situations.
• Help clients adopt and scale AI, data management, and governance practices aligned with key industry trends such as :
• AI / ML for fraud detection, trading signals, or client servicing
• Cloud migration and data modernization strategies
• Build and manage a large sales pipeline and oversee multiple client accounts simultaneously
• Collaborate with firm leadership on hiring, team building, and culture development
• Represent the firm externally with clients and internally as a cultural and leadership role model
• Contribute to thought leadership, solution development, and go-to-market initiatives

Qualifications :

Education and Travel :

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being.

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.