Credit & Collections Clerk

Job Description

Job Description

We are looking for a dedicated Collections Specialist to join our team in Morgantown, PA on a long-term basis. This role requires an experienced and detail-oriented individual who can effectively manage customer communications, coordinate payment strategies, and ensure accurate account reconciliation. If you are organized, meticulous, and skilled in credit and collections processes, we encourage you to apply.

Responsibilities :

• Communicate with customers via phone and email to address overdue payments and clarify payment timelines.
• Document and maintain records of customer financial statuses and collection efforts.
• Process payments and accurately reconcile customer accounts.
• Collaborate with the sales team to address credit concerns, resolve account issues, and implement payment strategies, including conducting monthly accounts receivable reviews.
• Provide regular updates to the Credit Manager regarding delinquent accounts and seek assistance for unresolved issues.
• Work professionally and effectively with team members across the organization to achieve collection goals.
• Utilize Microsoft Office applications, including Excel, Word, and Outlook, to manage and report collection activities.
• Bachelor’s degree or equivalent experience in a related field.
• 3-5 years of experience in collections, credit management, accounting, or account reconciliation.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Proven ability to manage accounts receivable and reconcile customer accounts.
• Experience in collecting payments and resolving credit-related issues.
• Detail-oriented with excellent organizational and problem-solving skills.