Remote Banking Customer Support

A company is looking for a Banking Customer Support Representative (Remote).

Key Responsibilities :

Answer inbound calls from customers and resolve inquiries promptly and professionally

Educate clients on account services, features, and digital capabilities

Guide clients through banking procedures and troubleshoot basic banking issues

Required Qualifications :

High School Diploma

Call center experience preferred; banking or financial services experience highly desired

Familiarity with financial products and account services

Proficiency in Microsoft Office Suite; knowledge of Citrix or Active Directory is a plus

Patient and empathetic, especially when assisting elderly clients