Specialist, Visitor Engagement- Programs and Event Support

Powell Gardens, IncKingsville, Missouri, United States

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About Us

As Kansas City’s Botanical Garden, Powell Gardens provides 175 acres of recreation, adventure, and exploration. Established in 1988, Powell Gardens is a non-profit, public garden containing display gardens with rotating botanical displays, notable plant collections, seasonal programming and events, a three-mile nature trail, educational classes, art, architecture, breathtaking views, and more.

We believe our team members are our most important asset. By building strong relationships with each other, we can ensure that our guests have the best possible experience. We are looking for a passionate, growth mindset individual ready to support our Visitor Engagement team and our group sales initiative. Experience our beautiful gardens and join our team of experts.

Summary

The Specialist, Visitor Engagement- Programs and Event Support, primary focus will be to support the planned programs and events of Powell Gardens by assisting the Manager, Public Programs, Manager, Visitor Experience and Director, Visitor Engagement. This role will assist in the planning and execution of programming and events throughout the Gardens each season. The position plays a critical role in advancing the Garden’s mission to engage current patrons, first-time visitors, and future visitors by continually improving and refreshing the Gardens’ experience and developing approaches that serve as a model for other gardens.

Essential Functions

Operational Quality

Collaborates extensively with department managers and director to adhere to budgets related to public programs and events
Serves as lead person for assigned events and exhibitions
Upholds the accuracy of the gardens’ calendar in Tripleseat in collaboration with Manager, Public Programs and Manager, Visitor Experience
Effectively utilizes Altru database for marketing and activation decisions
Verify the use and accuracy of record-keeping systems for tracking visitor participation and engagement
Processes and approves invoices for timely vendor payment

Department Administration

Collaborate with Visitor Engagement team sections to ensure successful event execution

Coordinate with the volunteer manager team to develop event staffing plans and manage the volunteers while on-site for events

Work with team to develop and maintain department forms and processes around program and even planning

Facilities

Manage communication with custodial and maintenance, development, volunteer program and other visitor engagement team members to ensure smooth transitions during the day-to-day operation of the department and between group events and activities

Perform quality control audit of guest spaces and submit necessary work order forms to the maintenance and custodial departments to keep spaces in a guest-ready and tidy manner

Group Sales Order Execution

Build and maintain strong relationships with existing and potential clients through customer service and prompt follow-up

Collaborate with the Communications and Development teams to ensure cohesive messaging around brand and sponsorship opportunities

Process group tours, bulk tickets sales correctly and in timely manner.

Plan details of group tours and be ongoing point of contact for group tours / group sales customers

Provide regular reports to the department and organization when needed

Other Duties

Work festival shifts and manager on duty shifts as assigned with associated tasks

Assist other areas of the Visitor Engagement team as needed (Education, Programs, Private Events, Visitor Experience)

Act as backup for the Manager, Visitor Engagement and Manager, Public Programs and Events

Provide troubleshooting and direction as needed

Maintain relationships with other departments, to ensure employees and volunteers are successful in supporting their operational needs

Experience / Education

High School Diploma or GED Required

Bachelor's degree in related field Preferred

Equivalent Work Experience

Valid Drivers License

Knowledge

Strong communication skills

Sales experience in the event industry preferred

Networking and Relationship management skills

Cash handling

Inventory Management

Problem solving skills

Organizational and Time management skills

Must be able to communicate professionally and maintain amicable relationships with co-workers, volunteers and visitors

Must be able to work alone and in teamwork groups

Physical Requirements / Work Environment

Primarily 40 hours a week with availability Monday through Sunday, 8 am to 5 pm, with evenings and weekends as required, during festivals and special events and longer hours as projects and deadlines require. Able to remain in a stationary position up to 50% of the time; move about inside the office to perform normal duties; stand for long periods; lift up to 50 pounds; and move throughout a multi-facility work location. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply

Applicants interested in this position must submit the following to hr@powellgardens.org .

Cover letter

Resume

Three references : professional, academic, and / or personal

To view all of our current openings, please go to www.powellgardens.org

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And Event Specialist • Kingsville, Missouri, United States