Bilingual Customer Service & Support Agent – Team Lead (Wireless & Internet)

We are a customer-focused marketing firm hiring a Bilingual Lead Customer Support Agent in Irving TX. In this leadership role, you’ll represent AT&T Residential, support a diverse customer base, and guide your team in delivering high-quality service. Your bilingual skills will help customers navigate service options, resolve issues, and ensure smooth account management.

As a Bilingual Lead Customer Support Agent, you’ll play a key leadership role in supporting our AT&T Residential campaign. The Bilingual Lead Customer Support Agent guides a team of representatives, helping them deliver exceptional service to a diverse customer base while ensuring smooth account management and issue resolution. Your ability to support in multiple languages expands our reach and strengthens our connection to the community.