Customer Success Specialist

Job Description

Job Description

A high-end gift store located in Beverly Hills is looking for 2 Customer Service Specialists to start immediately. As our Customer Service Specialist, you will play a key role in ensuring clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handling orders, returns, back orders, complaints and damage claims. As the Customer Service Specialist, you will work onsite daily in Beverly Hills, and you must be available to work occasional weekends. Hours are 9 : 30am-6pm, parking is free, and pay is up to $25 / hr.

What You Will Do :

• Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions.
• Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships.
• Partner with our sales team to ensure that all commitments to clients are being met and lend back-up sales support as needed.
• Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy.
• Coordinate with our buying office team on back orders to maintain accurate stock levels.
• Support our stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses.
• Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary.
• Coordinate with our IT department to ensure that all e-commerce orders are paid in full prior to shipment.
• Partner with our marketing team for timely registry updates regarding product images.
• Work with our UPS representative to track missing packages and report damages to ensure we are reimbursed for the damaged or missing product.
• Communicate and schedule all engraving needs with our outside vendors and inspect merchandise for accuracy upon completion.
• Answer incoming switchboard calls and direct them to the correct contact person or department.

What We are Looking For :