General Manager

Overview

We are seeking an energetic, strategic, and hands-on General Manager to lead the launch and daily operations of our innovative retail experience inspired by Sloomoo. This concept blends a high-energy retail environment with DIY slime-making stations, immersive sensory play, and birthday party experiences. The General Manager will be responsible for delivering exceptional guest experiences, driving sales, managing staff, and ensuring smooth and profitable daily operations.

Responsibilities

• Ensure every guest has a joyful, fun, and safe sensory experience consistent with Sloomoo's brand values.
• Handle guest concerns and feedback in real time with warmth, professionalism, and quick resolution.
• Maintain high standards for cleanliness, sensory interaction spaces, and accessibility.
• Identify and engage with relevant influencers across various platforms to create brand partnerships and collaborations.
• Execute marketing strategies to increase brand visibility, reach, and engagement among target audiences.
• Stay up to date with industry trends, best practices, and emerging platforms to innovate and enhance influencer marketing strategies.
• Full P&L responsibility. Manage a team of about 20 employees. Manage procurement and inventory.
• Develop Standard Operating Procedures and ensure staff follow them. Maintain brand integrity throughout the experience.
• Provide leadership and line management to the Sloomoo Inc. team, ensuring resourcing is planned for new developments, and staffing is managed across the site.
• Support all operational departments to review working practices and seek improvements to reduce accidents.
• Lead quarterly Health & Safety Committee meetings with representatives from all departments.
• Maximize guest admissions income from forecasts, work with the senior management team on future forecasts and budgets.
• Control labor spend to meet or exceed targets. Deliver a world-class guest experience as evidenced by positive survey results.
• Provide an engaging and rewarding workplace with competitive retention and opportunities for promotion.
• Deliver and contribute to the evolution of the Sloomoo Brand. Meet or exceed projected guest counts and revenue projections.
• Create and implement improvements for guest satisfaction, employee experience, and revenue growth. Use data to drive decision making for sales and production.
• Complete accident / incident reports with follow-through and resolution within 24 hours of the incident.
• Other responsibilities as assigned.

Qualifications

Inclusivity Commitment

Sloomoo Inc. respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities, and initiatives aimed at creating a culture that is meaningful, innovative, and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, veteran status, disability, or other protected characteristics.

Job Details

Job Title : General Manager

Reporting to : VP of Operations

Job Type : Full Time Exempt

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