Director of Operations

Director of Operations

Responsibilities

• Manages and oversees the day-to-day facilities services provided at all current and new accounts within his / her area of responsibility.
• Establishes general and job specific performance standards, and advises management / supervisory staff of standards and targeted yearly goals.
• Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts.
• Conducts site surveys / inspections with Operations Managers, Area Managers, Account Managers, and customers, as well as unscheduled site audits to assess technical skill levels, production rates, and quality of service.
• Develops and implements quality assurance methods and procedures, overseeing and assessing quality levels achieved at individual accounts.
• Ensures the implementation of the company's standardized work processes.
• Remains knowledgeable in new product / service delivery and communicates same to Operations Managers, Area Managers, and Account Managers.
• Understands and utilizes key technology applications.
• Coordinates and oversees all start-ups and transitions, providing the necessary liaison activities, planning, and control to ensure their successful completion.
• Demonstrates excellent interpersonal skills, being able to work effectively with all levels of employees, management, and clients.
• Develops effective working relationships with all clients for the delivery of contracted and new services.
• Establishes and maintains the respect and confidence of Operations Managers, Area Managers, Account Managers, site personnel, and customers.

Business Development

Finance

Human Resources

Safety

Other

Position Requirements

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is : $161,500.00 - $190,000.00.

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.