Customer Service and Technical Support Advisor - Hybrid - Greenville, SC

Customer Service Representative (CSR)

Join our Transcom Family as a Customer Service Agent at our Greenville, SC location! In this full-time employee role, you'll support our client's customers with answering questions about diabetic medical device products and services, in addition to troubleshooting issues that customers may have with the devices.

What we are looking for :

We've got an exciting career opportunity for you, if you can :

Location On-site

This role is located at : 650 Executive Center Dr. Greenville, SC 29615.

This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements :

• Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, this includes caring for someone else in the home.
• Your home office must be a private room with a door and cannot be a shared office space.
• Your monitor cannot face a window, if the office is on a ground floor.
• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem / router via Ethernet. Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used.
• Your hardwired internet connection must meet the minimum speed requirements :
• Minimum download speed 20 Mbps
• Minimum upload speed 3 Mbps
• Ping less than 100 ms or less

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!