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Night Auditor

Night Auditor

The Rose by Hilton-Janko HospitalityDes Plaines, IL, US
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Job Description

Job Description

NIGHT AUDITOR

Reports to : Front Desk Supervisor

Department : Rooms

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

BENEFITS

  • Competitive compensation package
  • Competitive Paid Time Off Policy
  • Full benefits package, including 401K and paid time off
  • Professional development
  • Hotel discounts at locations worldwide

JOB DESCRIPTION

At The Rose Hotel, the Night Auditor is much more than just a night owl — they are a key ambassador of guest experience, safety, and operational excellence. As the overnight face of our hotel, the Night Auditor blends accounting precision with heartfelt hospitality to ensure a seamless guest journey from dusk to dawn. The ideal candidate is a problem-solver, a self-starter, and an individual who embodies calm confidence while delivering memorable service to both leisure and business travelers during overnight hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serve as the primary point of contact for guests during overnight hours, delivering service with warmth, professionalism, and poise.
  • Execute nightly audit procedures, including reconciling daily transactions, balancing accounts, and preparing key reports for hotel leadership.
  • Process guest arrivals, departures, and reservation modifications with accuracy and a high degree of personalization.
  • Resolve guest issues and special requests independently and effectively, ensuring satisfaction and timely follow-up.
  • Monitor property security and ensure guest safety by conducting scheduled property walks and responding to emergencies in alignment with hotel protocols.
  • Manage the overnight operation of the front desk, including verifying cash drawers, posting charges, and preparing folios.
  • Communicate notable incidents, guest feedback, and operational challenges through detailed handover reports to day shift managers.
  • Act as a liaison between housekeeping, security, engineering, and management when necessary to ensure smooth operations.
  • Maintain cleanliness and orderliness of the front desk and lobby areas, creating a welcoming environment even during quiet hours.
  • Support front office and accounting teams with data entry, system backups, and special projects as needed.
  • Demonstrate comprehensive knowledge of all hotel services, local attractions, and emergency procedures.
  • Remain composed in high-pressure situations while ensuring guests feel safe, heard, and valued.
  • Perform wake-up calls, coordinate late check-outs and early arrivals with appropriate departments.
  • Execute nightly backup of computer systems and secure sensitive financial data in accordance with company policies.
  • Occasionally assist with light concierge duties or guest amenities based on requests.
  • Performs other duties as assigned.

    • QUALIFICATIONS

  • Prior hotel front desk or accounting experience preferred; luxury or boutique environment a plus.
  • Demonstrated ability to work independently with minimal supervision.
  • Strong organizational skills, attention to detail, and comfort with numbers.
  • Excellent verbal and written communication skills.
  • Proficiency in hotel property management systems (OnQ preferred, but not required).
  • Comfortable handling confidential information with discretion and integrity.
  • Must possess a high level of emotional intelligence and guest empathy.
  • Basic understanding of accounting principles and nightly audit routines.
  • Availability to work overnight shifts, weekends, and holidays as required.
  • Must be able to stand for extended periods and lift up to 10 lbs as needed.

    • HOURS

    Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including weekends and overnight shifts (typically 11 : 00 PM – 7 : 00 AM).

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    Night Auditor • Des Plaines, IL, US

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