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Community Manager Job at Kiln in Bend

MediabistroBend, OR, United States

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About You

A Connector : You are the go-to person in your community, effortlessly building meaningful relationships. Whether it’s introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong.

About You

A Master of Operations : You see the big picture and manage the small details. You ensure everything runs smoothly and efficiently, creating a seamless experience for members that enhances their daily work lives.

A Sales Driver : You have a knack for identifying growth opportunities. You meet financial goals and boost occupancy, all while ensuring members feel valued and supported. Your sales strategy is rooted in delivering exceptional experiences that drive results.

A Leader & Coach : You lead by example, fostering a culture of excellence and growth. You inspire your team to be their best, helping them reach their goals and work together to create an extraordinary community.

A Local Tastemaker : You are deeply connected to your city’s entrepreneurial ecosystem. You know the startups, the key players, and the businesses that make your community thrive. Need to know the best Food and Beverage joint? You happen to be the expert on local hotspots.

A Hospitality Enthusiast : With a background in hospitality, coworking, or retail, you understand how to create elevated experiences. You take pride in offering more than just a workspace—Kiln is a lifestyle, and you make sure every member feels that.

About Kiln

Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.

Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, we’ve grown to 18 hubs across the Mountain West, and we’re just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.

Our Core Values

1 : Human at the core

2 : Achieve & Celebrate Together

3 : Thoughtful and with Purpose

4 : Always Evolving

5 : Nothing short of Extraordinary

6 : Scrappy & Ingenious

Role Summary

The Community Manager will be the face of the Kiln brand in Bend, Oregon. This person will lead the curation of a vibrant community, recruit and manage a first-rate team, and ensure all aspects of the Kiln site run seamlessly in order to provide a dynamic and frictionless working environment for members. This is an exciting opportunity to play a critical role in Kiln’s successful entry into the Bend market and to assist the Area Manager to establish the brand as a market leader in the region. This person will need to remain flexible to changing priorities and needs as directed by the Area Manager.

Goals And Objectives

Provide a world class experience for Kiln members and guests
Drive top- and bottom-line growth for the site through P&L ownership
Implement practices to ensure operational excellence for the community

Major Responsibilities

Community Building & Management

Develop community initiatives designed to create connections between members, including events, member introductions, electronic and print communications

Solve member-related issues to ensure a cohesive community and manage member expectations

Oversee a robust calendar of events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events

Proactively gather data on members’ business goals and identify both Kiln and member services that could help members achieve their commercial objectives

Design and implement processes, guidelines, and best practices for the community to optimize member experience

Resolve member complaints regarding other members through neutral fact investigation and process termination of membership where warranted

Explain Kiln policies and procedures to members, including but not limited to a) membership agreement, b) house rules and c) billing procedures.

Business Development

Own responsibility for sales and community dynamics

Achieve quarterly financial KPI’s and revenue targets by driving membership sales / occupancy, event and meeting room revenue, and controlling operating expenses

Lead tours of prospective members, including VIPs and guests of Kiln Members

Engage in the broader community by attending events and networking with local start-ups, established businesses, and community organizations

Create partnerships in the local community that will yield exposure, benefits for our community, and sales

Manage and maintain relationships with vendors and landlords

Building Management

Manage all site operations and communicate with operations team to ensure highest level of member satisfaction

Make recommendations about any repairs, maintenance, or updates required in the site

Stand as primary point of contact for the site needs, including work with janitorial, property management, and landlord representatives

Analyze tickets by area to identify and resolve issues presented; i.e., insufficient cleaning staff, repeated IT-related failures, malfunctioning conference room equipment, etc.

Produce comprehensive quality control reports that allow all stakeholders to improve member experience

Supervise move-ins and move-outs for quality experience

Review and complete maintenance tickets daily, and work with team to communicate efficiently and professionally

Manage community expenses

Know and be able to implement member safety plans, i.e. fire and emergency plans

Personnel Management

Partner with Recruiting and Area Manager to recruit an exceptional team to manage the day-to-day running of the site and execution of programming and events

Manage team members to reach sales goals and execute on their objectives as an individual and a team

Develop and manage weekly work plans of direct reports

Lead professional development within team, including performance reviews as outlined in company software (Bamboo HR)

Conduct consistent one-on-one meetings and weekly team meetings

Ideal Experience And Skills

The ideal candidate will be an energetic, people-oriented professional with hospitality (e.g., boutique hotel management), restaurant, sales, and / or retail experience. Qualifications should include :

Must have strong verbal and written communication skills

Experience managing others

Exceptional organizational and multitasking skills

Customer service and sales experience required

Project management and business operations experience required

Familiarity with the coworking and hospitality industry considered a plus

College graduate with a four-year degree (preferred, but not essential)

Cold-outreach experience a plus

Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

Passion and understanding for entrepreneurial communities

Passion and understanding for Kiln’s mission and values

Seniority level

Mid-Senior level

Employment type

Other

Job function

Marketing and Sales

Industries

Hospitality

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Community Manager • Bend, OR, United States