eCommerce Specialist - Las Vegas

E-Commerce Specialist - Las Vegas

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Become part of the dedicated RETAIL Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our North Las Vegas Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to showcase your creativity, while contributing to the success of our Program and its participants.

As our enthusiastic and hardworking E-COMMERCE SPECIALIST you will be responsible for (but not limited to) :

• Posting on Salvation Army online auction website. Which includes writing product descriptions and photography of items for sale. Product descriptions must be grammatically correct at all times.
• Assist with pricing and selection of merchandise listed on the online auction website.
• Handling all phone and email customer support in a timely manner.
• Following up on all orders with customers in real time
• Ability to meet daily posting quotas and weekly and monthly sales targets determined by Supervisor.
• Handles all fulfillment requests by processing all customer orders.
• Selects most cost-effective shipping method for items purchased,
• Handling all stock shipping, scheduling and ensuring all orders are shipped within their handling times.
• A basic understanding of third-party listing and shipping software (Sure Done, Ship Station, Terapeak).
• Sending Shipping notifications in real time to customers after all orders are finalized.
• Handling all damage / loss claims and following up on them in a timely manner.
• Answering all customer shipping inquiries.
• Contacts carriers for daily shipments.
• Maintains required stock levels of authorized packaging materials.
• You must be able to work quickly with accuracy and be productive. This means working efficiently and pacing your workload out.
• Must be able to perform duties with extremely low error rate.
• A desire to learn new things and to advance within the organization.
• Takes and active role, and partners with the Retail Manager, Collectables Specialist and all other team members in the day-to-day operation of the ecommerce business.

Provides coaching, training and development of new employees.

Qualifications to be considered for this position :

Physical Demands :