Repair Shop Liaison Manager (Herndon)

Repair Shop Liaison Manager

Airbus Commercial Aircraft is a commercial aircraft manufacturer with Space and Defence as well as Helicopters Divisions. Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus Commercial Aircraft is looking for a Repair Shop Liaison Manager to join our Repair Team. The Repair Shop Liaison Manager is a key strategic role responsible for the development and comprehensive management of a network of external repair shops. This position ensures seamless coordination between these repair facilities and current / projected order demands. A critical aspect of this role is to maintain a continuous and robust communication flow, driving quality and performance improvements across the entire repair shop network. Furthermore, the manager will be instrumental in optimizing the financial performance of repair shops and developing a long-term service strategy that directly contributes to SATAIR's growth ambitions.

Your Working Environment

The Washington, D.C. metro area is home to multiple Airbus offices : In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

Your Challenges

Repair shop performance management : 40%

• Performance analysis & improvement : Proactively question, analyze, and initiate actions to significantly enhance individual repair shop performance, focusing on efficiency, quality, and turnaround times. Organize the surveillance of the suppliers through audits, assessments, and recovery plans.
• Operational oversight : Monitor open repair orders, track the progress of improvement actions, effectively communicate improvement plans, and lead problem-solving teams to address operational bottlenecks. Prepare and support regular management reviews.
• Issue resolution & escalation : Identify, recognize, and escalate critical issues promptly, collaborating with internal and external experts to develop and implement effective solutions.
• Stakeholder communication & alignment : Maintain proactive and transparent communication with all repair shops. Ensure the Repair and Warranty Administration team is consistently updated on all developments, capabilities, and repair order statuses from the repair shops.

Repair shop development management : 40%

Process and stakeholder management : 15%

Additional responsibilities : 5%

Other duties as assigned : Perform other duties as assigned to support the overall objectives of the repair operations.

Your Boarding Pass : Education

Required : A Bachelor's Degree in Supply Chain, Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience.

Experience

Required : 8-10 years of progressive experience with repair operations, purchasing, and Supply Chain, specifically within a repair or service-oriented context. Language fluency : Written and spoken fluency in English is required. Fluency in another language is highly desirable. Supplier development : Proven experience in repair shop supplier management and development, including performance monitoring and improvement initiatives.

Preferred : Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP).

Licensure / Certifications

Required : Travel required : 20-25% domestic and international. Citizenship : Authorized to work in the US, able to work in US without current or future need for visa sponsorship. Clearance : NONE.

Qualified skills : Demonstrated success as a highly collaborative and effective team player. High degree of professionalism, judgment and integrity. Several years of progressive experience working within the spare parts business, with a strong understanding of repair operations and logistics. Knowledge of FAA / EASA, AS9100 rules and regulations. Demonstrated effective negotiation and strong analytical skills, with a proven ability to derive insights and achieve favorable outcomes. A strategic thinker with a structured and systematic approach to problem-solving. Knowledge of Lean and six sigma. Ability to work effectively in an international environment, reaching across diverse functions and individual interests to improve operations and enhance quality within the repair network.

Communication Skills

Strong communication skills, both written and verbal, in English are required. Fluency in an additional language is highly desirable.

Complexity of the Role

Autonomous managing repair shop. Strategic : Repair network growth for North America. Operational : SET KPI for repair shops in North America.

Organizational Information

Direct reports : Is this a people manager? No. # of exempt reports : 0. # of non-exempt reports : 0.

Physical Requirements

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply online now! A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin