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Director of Operations - (Residential Multi-Family Property Management)

Director of Operations - (Residential Multi-Family Property Management)

PratumHouston, TX, US
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Director Of Operations - Residential Multi-Family Property Management

NOT A REMOTE POSITION - REQUIRES PRIMARY RESIDENCY IN THE HOUSTON, TX REGION.

SUMMARY :

The Director of Operations, Residential Multi-Family Property Management, will report to a Senior Vice President and will primarily be responsible for executing strategically important operational priorities in support of our managed portfolio of multi-family apartment communities. It is not presently anticipated that this role will be assigned a designated group of properties to directly oversee, however will need to be nimble and flexible to adapt to the operational business needs, including to step into the temporary capacity as an interim Regional Property Manager (RPM) if such a need arises. As such, the Director must be a seasoned expert in all aspects of multi-family property management, with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.) and possess exposure to conventional / market-rate multi-family property management. The Director of Operations will also demonstrate their daily operational effectiveness in the areas of financial acumen, project management, market awareness, successful communication and the implementation of corporate policies, programs and initiatives. Outstanding interpersonal skills are needed in order to interact successfully with all stakeholders, including corporate support departments.

CORE COMPETENCIES :

  • Dealing with ambiguity
  • Project management and organization
  • Business and financial acumen
  • Customer and service-orientation focus
  • Ability to train, coach, and mentor
  • Ethics and values
  • Integrity and trust
  • Motivating others
  • Strategic agility
  • Building effective teams
  • Managing vision and purpose

ESSENTIAL DUTIES AND RESPONSIBILITIES (Note that other duties may be assigned) :

  • Responsible for the administration, execution, coordination and completion of single-task or ongoing operations-level priorities, projects, and responsibilities.
  • Perform due diligence, including travel and on-site visits, for prospective and / or anticipated new property acquisitions, takeovers, and set-ups.
  • Stay continuously informed of existing client satisfaction metrics, property / portfolio / client performance metrics, etc.
  • Support the SVP of Operations and operations leaders in carrying out their supervisory responsibility for their team members.
  • Partner in building consistency in the execution of property management principles and processes and policies across the portfolio.
  • Maintains awareness of market / industry conditions and trends.
  • Supports operations leaders with the administration of the annual budgeting process.
  • May be called upon to visit property sites to physically walk and inspect.
  • Maintains a positive, professional, and responsive customer service approach.
  • Will be engaged to support efforts to build the client base.
  • Will be called upon from time-to-time to review management agreements, leases, rules and regulations, etc.
  • Meets with staff individually and in group meetings to communicate information and company news.
  • Negotiates contracts in conjunction with corporate legal and senior corporate leadership.
  • Ensures all assigned sites are prepared and ready for successful regulatory agency inspections.
  • Conducts all business in accordance with company policies and procedures.
  • Will be responsible for other tasks, duties, responsibilities, and projects as assigned.

    • EXPERIENCE AND SKILL / KNOWLEDGE QUALIFICATIONS :

  • Must have a minimum of 7+ years of prior property management experience with progressive increases in scope and responsibility.
  • Strategic thinker who can provide clear directions to a large team.
  • Ability to create, interpret, and enforce policies and procedures.
  • Ability to develop, cultivate, and manage new business prospects.
  • Ability to make quick and accurate decisions.
  • Working knowledge of all aspects of property management, accounting, collections, marketing, HUD compliance regulations, evictions.
  • Advanced organizational skills with the ability to multi-task, effectively delegate, and handle a diverse workload.
  • Fair but firm approach to employee and resident relations.
  • Works well with minimal supervision and direction.
  • Ability to adapt to different working environments and situations quickly.
  • Ability to coordinate and orchestrate the efforts of others.
  • Ability to sell services to potential customers.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail.
  • Ability to effectively lead, supervise, manage, train, coach, motivate, develop, and evaluate others.
  • Strong computer skills, including Yardi and MS Office.
  • Financially savvy.
  • Understanding of local, state, and regulations, statutes, LIHTC / HOME / HUD / HQAS requirements.
  • Self-motivated.
  • Multi-tasker.
  • Superb computer literacy / word processing skills.
  • Valid driver's license and a good driving record.

    • TECHNICAL / SYSTEMS :

    Extremely strong capabilities, familiarity, and functionality with Microsoft Office and Yardi systems.

    EDUCATION :

    College degree with job / industry or business-related coursework is highly preferred.

    CERTIFICATES, LICENSES, REGISTRATIONS :

    CPM / HCCP / COS / certification.

    LANGUAGE SKILL :

    Exceptionally strong English communication skills.

    MATHEMATICAL SKILLS AND REASONING :

    Ability to work with mathematical concepts and apply principles of logical or scientific thinking.

    WORK ENVIRONMENT AND PHYSICAL DEMANDS :

    The role will require occasional travel to apartment community properties and the corporate office. Must be available during and outside of traditional weekday working hours. Must have access to reliable transportation and the ability to travel.

    This role is exempt and has an anticipated annualized base salary range of $100k-$130k for a new employee depending on relevant factors. This position may be eligible to receive discretionary and / or performance-based bonuses. Full-time positions are eligible for paid vacation, sick and related leave, paid holidays, and health & welfare benefits.

    Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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    Director Of Operation • Houston, TX, US