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Patient Recruitment and Retention Specialist

Patient Recruitment and Retention Specialist

ICONRemote, US
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Patient Recruitment and Retention Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

We are currently seeking a Patient Recruitment Lead to join our diverse and dynamic team. As a Patient Recruitment Lead at ICON, you will play a critical role in driving patient recruitment strategies for clinical trials. You will collaborate with internal teams and external partners to ensure that patient recruitment goals are met, while fostering positive patient experiences and contributing to the success of clinical research initiatives.

What You Will Be Doing :

You will be embedded and working exclusively within a Pharmaceutical Company as a Patient Recruitment and Retention Specialist (FSP).

OBJECTIVES / PURPOSE

  • Patient Recruitment and Retention's (PR&R) mission is to support study teams in planning for and achieving enrollment by developing creative patient and site engagement and recruitment strategies that use strategic partnerships, healthcare data, and technologies.
  • PR&R does this by working with internal and external teams to identify opportunities and challenges for recruiting and retaining patients into each study.
  • Once identified, the PR&R team collaborates with specialized patient recruitment vendors to support targeted strategies and manage campaign performance throughout enrollment.

ACCOUNTABILITIES

  • Conduct early operational planning and research to evaluate competitive landscape, enrollment modeling, disease prevalence, site identification, and more.
  • Research diseases new to the Company (or update research on existing diseases) and compile disease briefings for the team.
  • Identify new potential vendors that offer creative solutions, maintain active CDAs, coordinate introductory calls between the vendor and PR&R team, and manage vendor qualification process.
  • Help manage relationships with existing vendors and ensure vendors are up to date on Company SOPs and training.
  • Work with internal groups including Procurement, Legal, QA&C, Patient Advocacy, and more.
  • Support trial-specific patient recruitment and retention efforts, working with Patient Recruitment & Retention team members to oversee strategy development and campaign execution.
  • Proof and edit materials during development and provide feedback on design elements and written content.
  • Help develop content such as presentations, articles, and newsletters.
  • Maintain team’s databases and run queries for teams.
  • Keep team process documents up to date and maintain team checklist.
  • Support team plans and special projects.
  • Help with miscellaneous administrative tasks related to the function.

    • EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS :

  • Bachelor's degree.
  • 2 or more years of experience in patient recruitment and recruitment discipline within a pharmaceutical company, CRO, patient recruitment vendor or similar organization, or experience in health promotions or marketing.
  • Experience in rare disease / difficult to recruit populations.
  • Knowledge of current regulatory requirements and guidelines governing clinical research.
  • Able to improve timelines, cost, and quality.
  • Communicate recommendations after careful consideration of courses of action, decision support data, and experience in trial optimization.

    • What ICON can offer you :

    Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

    In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

    Our benefits examples include :

  • Various annual leave entitlements
  • A range of health insurance offerings to suit you and your family’s needs.
  • Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
  • Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
  • Life assurance
  • Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

    • Visit our careers site to read more about the benefits ICON offers.

    At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

    Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

    Are you a current ICON Employee? Please click here to apply

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