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Dedicated Console Operator (70327)
Dedicated Console Operator (70327)Inter-Con Security Systems • Warren, MI, US
Dedicated Console Operator (70327)

Dedicated Console Operator (70327)

Inter-Con Security Systems • Warren, MI, US
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Job Opportunity : Dedicated Console Operator

Inter-Con Security is hiring a Console Operator to join our team in a dynamic role, reporting to Site Security Management. As part of the team, you will handle both emergency and non-emergency situations with precision, maintain site safety protocols, and contribute to a secure environment at our client sites.

Key responsibilities include :

  • Perform emergency dispatch and recording coordinator duties as per the site's emergency response plan.
  • Direct security personnel during both emergent and non-emergent situations.
  • Dispatch, communicate, and relay crucial information to the appropriate personnel, especially in high-stress scenarios.
  • Monitor and respond to site alarm systems, including fire alarms, access control, and intrusion systems.
  • Implement emergency protocols such as evacuation and sheltering during fire alarm events.
  • Maintain accurate logs and official records related to assigned duties.
  • Communicate with external agencies when necessary.
  • Advise management on emergent and non-emergent situations.
  • Maintain professionalism in all situations, including high-pressure emergencies.
  • Participate in site-specific training, fire, and safety exercises.
  • Uphold integrity and professionalism in all aspects of the role.
  • Complete AIMS reports and ensure the proper administration of the hot work permit process.

Minimum qualifications :

  • High school diploma or equivalent.
  • Previous dispatcher or console operator experience, or 1 year of security experience at GM.
  • General understanding of security operations and interest in learning dispatch operations.
  • Strong problem-solving skills with the ability to work independently.
  • Exceptional customer service, organizational, and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Ability to make quick, decisive actions in emergency situations.
  • Ability to interact effectively with individuals at all levels and across diverse cultures.
  • Team-oriented with the ability to make sound judgments.
  • Proficiency in Microsoft programs and common console operation equipment.

    • Preferred experience :

  • 2+ years of public sector dispatch or emergency operations center experience.
  • 2+ years of verifiable data center security experience.
  • 3+ years of verifiable private / corporate security experience.

    • Physical and mental requirements :

  • Ability to physically respond to emergency situations, including carrying out duties in stressful and high-pressure environments.
  • Must maintain a professional and ethical demeanor, providing courteous interaction with all employees and visitors.

    • Inter-Con is passionate about hiring veterans. If you are a veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities.

    Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

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    Console Operator • Warren, MI, US