Presales Configuration Engineer

Job Description

Job Description

Title : Presales Engineer, Configuration (Federal)

Reports to : Manager of Presales Engineering

Location : Remote - United States, Sterling Locations

Job Description : Configuration Engineers play a key role in consistently delivering high-quality customer experience by combining technical expertise, communication skills, and sales insight. This role requires a broad understanding of vendor technologies, solution architectures, and partner programs. By maintaining up-to-date knowledge of industry trends and emerging technologies, the Presales Technical Support professional collaborates with internal Sterling experts to develop, position, and support the sale of innovative solutions, services, and programs.

Responsibilities

• Manage the Configuration Queue, answering all tier one technical questions and solution requests and sending tier two / three requests to the appropriate Presales engineer teams
• Continuously educate yourself on the latest technology and vendor products we use to support our customers
• Assist the Presales Engineer staff in tracking customers’ requests, reviewing and learning from advanced technology solutions
• Ability to think and act from a global / organizational perspective with a focus on sales
• Support technical training of sales specialists, reps and customers
• Support the sales team directly in addressing pre-sales and deal with specific technical questions.
• Attend specific training with Sterling and OEM personnel, in person and online, as needed or required

Job Experience Requirements :

Preferred Certifications :

Additional Technical Fundamentals (high level familiarity with each group)

The minimum requirements for this SE role are outlined in the five categories below :

Ability to communicate, coordinate, and work effectively with sales, engineering, leadership and services delivery teams.

Primary Responsibilities :

Sterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.