Remote Customer Service Guide
VirtualVocationsKalamazoo, Michigan, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_description
A company is looking for a Customer Service Guide.
Key Responsibilities
Handle client and member calls with accurate and timely follow-through
Provide excellent customer service by answering questions related to claims, status, and coverage
Maintain accurate call documentation and professionalism while managing multiple interactions
Required Qualifications
At least 2 years of experience in a healthcare contact center
3+ years of overall customer service experience
Associate or Bachelor's degree or recent work toward a degree is preferred
Experience with multiple customer service channels such as calls, chat, text, and email
Tech-savvy with the ability to learn and adapt quickly across systems
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Customer Service Remote • Kalamazoo, Michigan, United States
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