Customer Care SpecialistVirtualVocations • Rockville, Maryland, United States
Customer Care Specialist
VirtualVocations • Rockville, Maryland, United States
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A company is looking for a Customer Care Specialist (Level 1) for remote work on East Coast hours.
Key Responsibilities
Provide customer support via phone, webform, and chat with empathy and accuracy
Identify customer issues quickly and determine appropriate solutions while meeting performance expectations
Collaborate with team members to enhance processes and improve customer experience
Required Qualifications
Bachelor's Degree in a relevant field or equivalent experience
0-1 year of customer service experience, preferably in healthcare or wellness
Proficient with technology platforms; quick learner of new systems
Self-motivated and adaptable, able to manage workload independently
Flexible to work core business hours and varied shifts as needed
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Customer Care Specialist • Rockville, Maryland, United States
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