Technology Asset Specialist - Solid Waste

Interested in being part of an All-America City? The City of Fayetteville was awarded the All-America City distinction for the 4th time in 2023. We are the sixth largest City in North Carolina and leverage collaboration and inclusiveness to make decisions and solve problems.

The City of Fayetteville is currently recruiting for a Technology Asset Specialist to perform technical work associated with Public Services' vehicles and equipment to include : troubleshooting, installing, configuring, deploying and repairing vehicle on-board fleet management systems, other Automatic Vehicle Location (AVL) devices, radios and other necessary electronics equipment for operations throughout the organization and routing / tracking systems; monitor software on all Public Services' motor vehicles; train supervisors and managers in proper use of all equipment.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Recommend, test, install, implement, and maintain appropriate hardware and software for on-board fleet management systems; assist users with problems; check, maintain and perform repairs of on-board equipment and software.
• Assist Routing Administrator as the subject matter expert on all technologies supporting the Solid Waste Division (GIS, FleetMind, CityWorks, RouteSmart or like programs); make recommendations for future improvements and upgrades, and review, evaluate and aid in modifying policies related to use of routing software.
• Assist with the development of new routes, update citywide maps with new developments and assess service delivery capabilities as needed.
• Audit neighborhoods for various routing and service needs, re-route areas for solid waste vehicles and other vehicles with on-boarding equipment as needed.
• Maintain hardware and software inventory, records, databases and maintain appropriate parts inventory and procure parts as necessary; coordinate service calls with vendors and / or original equipment manufacturers (OEMs) for replacement parts; recommend improvements to reduce the use of resources and increase capacity to work units; provide documentation for budget purposes.
• Manage the data from the department's utilization of the equipment on the refuse trucks and act as liaison between department employees and software subject matter experts to resolve issues and recommend improvements.
• Propose modifications to the policy and procedures manual for relevant processes; maintain and update manual.
• Assist with the development and implementation of procedures for tracking City assets; perform quality control throughout the asset lifecycles.
• Assist in a variety of special projects; assist other department personnel with modifications and other work on systems.

MINIMUM QUALIFICATIONS :

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Experience : Two years of experience with maintenance and installation of on-board fleet management systems. One year of experience in inventory asset management and / or solid waste management preferred.

Training : Equivalent to an Associate's degree from an accredited college or university with major course work in Management of Information Systems (MIS), Computer Science, Computer Engineering, or another related field.

LICENSING & CERTIFICATIONS :

Required : Possession of an appropriate valid driver's license and ability to maintain insurability.

BENEFITS INCLUDE :

The City is an Equal Opportunity Employer and values diversity at all levels of its workforce.

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