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Patient Access Specialist

Patient Access Specialist

Froedtert South, Inc.Kenosha, Wisconsin, United States, 53143
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Patient Access Specialist

Patient Access Specialist Responsibilities :

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.

  • Schedules, reschedules and cancels patient appointments
  • Executes pre-arrival registration by adhering to registration standards
  • Accurately identifies and enters patient’s insurance coverage
  • Performs check-in / check-out functions for patient appointments
  • Collects all applicable self-pay payments for exams
  • Manages and resolves assigned departmental WQs
  • Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
  • Performs insurance verifications and prior-authorizations functions

Patient Access Specialist Requirements :

  • High School or GED
  • 6 months – 1 year
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
  • Experience in a healthcare business or receptionist environment.
  • Excellent computer and customer service skills.
  • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
  • Familiarity with the internet, email and Microsoft Office.
  • Effective written and verbal communication skills are required.
  • Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
  • Experience in patient registration, insurance verification and health insurance plans.

    • Salary Range : $17.00 to $25.25 / hr (based on experience)

  • Night and evening shift differential

    • Benefits :

  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO

    • PI459e2f0f785f-30511-38701149

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    Patient Specialist • Kenosha, Wisconsin, United States, 53143