Kettering Health Front Office Specialist
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Responsibilities & Requirements
Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties.
The Front Office Specialist is responsible for :
- Greeting patients and visitors in a courteous and friendly manner.
- Answering telephone calls, screening calls, arranging appointments, and referrals.
- Obtaining information, answering questions, and notifying physician or assistant of patient's arrival.
- Preparing new records, organizing files, and maintaining records.
- Typing correspondence, reports, e-memos, forms.
- Sorting and distributing mail.
- Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.
Job Requirements :
Completion of a high school diploma or equivalent.Previous front office experience or background in general office work.Ability to comprehend established office routines and policies.Learns quickly from oral and written instructions.Ability to operate a computer.Knowledge of medical terminology.Knowledge of CPT & ICD-9 coding.Understand the ethics of confidentiality.Good organization skills.Tact and diplomacy.Preferred Qualifications
Electronic medical records experienceEpic training / experience