Technical Support Representative I

Overview

We are looking for an experienced, detail-oriented technical support representative to field calls and handle tickets in our fast-paced technical support center. This position is responsible for documenting and resolving advanced trouble tickets, helping clients learn features of the Miva Merchant software, and assisting with DNS, FTP, SSL, email, and other website-related technologies. The schedule is Tuesday - Saturday, 1 : 00 pm - 10 : 00 pm EST; schedules are subject to change.

Responsibilities

• Provide phone support for inquiries relating to our eCommerce software and hosting platform
• Answer phone calls and create and document detailed tickets in our ticketing system
• Demonstrate professionalism and outstanding customer service on all phone calls and email replies
• Identify and reproduce client issues, providing a complete description of the problem and resolution
• Diagnose and resolve issues that affect website performance, such as DDOS attacks and runaway server processes
• Educate clients on best practices regarding credit card data storage and adherence to PCI / PA-DSS guidelines
• Perform other duties as assigned

Qualifications

Bonus points if you have

Perks

Compensation and work location

This is an hourly position with the ability to earn overtime, and the hourly range is $17 - $21 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and / or education, particular skills, and location.

About Miva

Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate will reside in one of the following states : AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA. Miva is a leading ecommerce software company empowering enterprise merchants and agencies with a state-of-the-art online storefront. Miva is an Equal Opportunity Employer. Read Miva's Applicant Privacy Notice Here.

J-18808-Ljbffr