RUC LightSpeed - Customer Service Specialist

Job Title

Accepting Applications for Employment Starting in 2026

Job Description

General Purpose : Responsible for providing friendly and effective customer service for all Reedsburg Utility Commission (RUC) customers; including customer account inquiries, payments, and service applications. This position is in the LightSpeed department which provides internet, TV, and phone services over our gigabit fiber optic network. Also provides general office support for all departments within RUC. Supervisor : Works under the direction of the General Manager. Supervisory Responsibilities : None. Wages / Benefits :

This is an hourly, FLSA non-exempt position with the wage based on qualifications, attitude and work ethic. Benefits pursuant to Personnel Handbook.

Essential Duties and Responsibilities

Essential Functions :

• Answers questions regarding utility services, or directs them to the person that is able to assist them.
• Assists customers with billing issues, inquires, or other concerns at the counter, drive-up, and by telephone.
• Assists customers in establishing, transferring, or discontinuing utility services.
• Assists customers by listening to concerns and works with them to find acceptable solutions.
• Keeps customer information secure and confidential.
• Prepares and maintains accurate billing of all customer utility service accounts.
• Collects and processes customer payments, and assists with bank deposits and postings.
• Reconciles the cash drawer.
• Prepares and processes meter reading data.
• Verifies meter reading data for accuracy and exceptions.
• Generates service orders for meter read-outs and re-checks.
• Maintains accurate records of electric, water, and fiber equipment as related to the billing functions of RUC.
• Prepares delinquency notices, disconnect notices, deferred payment arrangements, and maintains records of accounts as related to the collection needs of RUC.
• Prepares tax return intercept and tax roll assessments for unpaid utility bills and associated notices.
• Schedules appointments with customers for crew activities.
• Prepares monthly and annual reports relating to the revenue and consumption of electric, water, sewer, communications, and other billable services.
• Compiles statistics and prepares various reports for management as required.
• Provides administrative support by preparing correspondence and generating computer reports and data as required.
• Collaborates with team members to identify opportunities for process simplification and improvements.
• Documents processes and cross trains with other team members for contingency and succession purposes.
• Maintains historical records by filing documents.
• Performs other duties which are similar, related or incidental to this position.

Job Requirements :

Qualifications

Education & Experience :

Job Knowledge, Skills and Abilities

Physical Requirements :

Mental Requirements :

Work Environments : Work is primarily performed inside the RUC office, but may include travel on a routine basis within the City of Reedsburg (for example post office, city hall, banks) and may at times require travel outside the City limits.

Equipment Used : Must be able to use or operate computers, customer information / billing systems, software applications (including Word, Excel, and Adobe), copy machines, printers, scanners, adding machine, and telephone systems.