Staff, ServiceNow Solution Architect -Integrations

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role : The

Staff, ServiceNow Solution Architect – Integrations

will play a pivotal role in the Service Management and Platform Architecture team, focusing on the design and implementation of robust, scalable, and secure integrations between ServiceNow and a wide array of enterprise systems. Based in

Atlanta , this role will report directly to the

Senior Manager, Platform Architect

and will work alongside a team of experienced solution architects.

This position is essential for driving the reliability and efficiency of service operations by enabling seamless data and process flows across enterprise and SaaS platforms such as SAP, Ariba, Jira, Salesforce, PagerDuty, BigPanda, and AI-driven chatbots. The Staff Solution Architect will be responsible for defining integration strategies, designing technical solutions, and collaborating with cross-functional teams to ensure successful implementation. This role requires deep technical expertise in ServiceNow, a strong understanding of enterprise integration patterns, and the ability to translate complex requirements into scalable solutions.

Your Role Accountabilities :

Integration Strategy & Architecture

Define and maintain the integration architecture for ServiceNow, ensuring alignment with enterprise architecture standards and business goals.

Evaluate and select appropriate integration methods (REST, SOAP, JDBC, MID Server, Agentic flows) based on system requirements and constraints.

Develop integration roadmaps and reference architectures to support long-term scalability and maintainability.

Solution Design & Implementation

Design and document end-to-end integration solutions that are secure, resilient, and optimized for performance.

Leverage ServiceNow IntegrationHub, Flow Designer, and custom scripting to build and deploy integrations.

Collaborate with middleware teams and external vendors to ensure seamless data exchange and process orchestration.

Technical Leadership & Governance

Provide technical guidance and best practices to development teams implementing integrations.

Review integration configurations and code for quality, performance, and compliance with security standards.

Contribute to the development of integration standards, reusable components, and automation frameworks.

Stakeholder Collaboration

Partner with business analysts, developers, and system owners to gather integration requirements and translate them into technical specifications.

Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.

Act as a liaison between platform architecture and service delivery teams to ensure alignment and transparency.

Operational Excellence & Continuous Improvement

Monitor integration performance and reliability, proactively identifying and resolving issues.

Drive continuous improvement initiatives by analyzing integration workflows and identifying opportunities for optimization.

Stay current with emerging technologies and trends in enterprise integration and ServiceNow capabilities.

Qualifications & Experiences :

3+ years of experience in enterprise architecture, solution architecture, or integration engineering, with a focus on ServiceNow.

Proven experience designing and implementing integrations with enterprise systems (e.g., SAP, Ariba), SaaS platforms (e.g., Jira, Salesforce), and operational tools (e.g., PagerDuty, BigPanda).

Experience with ServiceNow architecture, IntegrationHub, Flow Designer, and scripting (JavaScript, Glide API).

Strong knowledge of integration protocols and standards (REST, SOAP, OAuth, SAML, JDBC).

Experience working in large-scale, complex enterprise environments with cross-functional teams.

Bachelor’s degree in Computer Science, Information Systems, or a related field OR equivalent relevant work experience

Not Required but Preferred Experience :

ServiceNow Certified System Administrator and Certified Application Developer.

Experience with middleware platforms (e.g., MuleSoft, Dell Boomi, Azure Logic Apps).

Familiarity with SRE principles and tooling.

ITIL Foundation or higher-level certifications.

Experience in media, entertainment, or similarly complex global organizations.

• PREFERRED CANDIDATES WILL BE ATLANTA BASED, AS RELOCATION IS NOT OFFERED WITH THIS POSITION
• MUST BE ELIGIBLE FOR WORK IN US WITHOUT VISA SPONSORSHIP NOW OR IN THE FUTURE (THIS INCLUDES OPT)

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at

www.wbd.com / guiding-principles /

along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and / or recruitment process, please visit our

accessibility page

for instructions to submit your request.

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