Retail Associate, Philadelphia

Retail Associate, Philadelphia

Welcome customers in-store and provide an exceptional, personalized experience for their formalwear needs.

Conduct fitting appointments, ensuring customers find the perfect fit and style for their event.

Guide customers through our online platform, helping them set up their event so all participants can access and coordinate their looks.

Provide expert styling advice, assisting with fabric choices, accessories, and overall event aesthetic.

Support customers from look conception to final checkout, ensuring a seamless and enjoyable process.

Assist with event logistics, including group order management, exchanges, and last-minute adjustment.

Maintain store presentation and organization, ensuring a polished and inviting environment.

Collaborate with teammates to uphold TBT's culture of accountability, teamwork, and continuous learning.

Stay informed on product knowledge and styling trends to better serve customers.

Meet individual and team sales goals by providing an engaging, consultative shopping experience that drives conversions and event participation.

Contribute to a positive and inclusive team atmosphere, always striving to enhance the customer experience.

A customer-focused individual who thrives on creating memorable experiences and making people feel their best.

Passionate about styling, fashion, and event coordination, with a keen eye for detail.

A strong communicator who can guide customers through the fitting and styling process with ease and expertise.

Tech-savvy and comfortable navigating digital platforms to assist customers in setting up their event.

Goal oriented with a drive to meet and exceed sales targets while maintaining a customer-first approach.

A team player who values collaboration, accountability, and continuous learning.

Adaptable and solutions-driven, able to handle multiple customers and event setups at once.

Prior retail, customer service, or sales experience is a plus, but a great attitude and willingness to learn are just as important!

Weekend availability is required.

You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.

Perks & Benefits

Competitive medical, dental, vision, and disability plans

Option to participate in a 401(k) plan through Betterment

One Medical membership

Carrot Family Planning membership

Monthly lunch stipend

Free snacks & beverages

Generous paid time off

Paid company-recognized holidays aligning with our holiday pay policy

No Black Friday adjusted hours

Employee engagement & cultural events

Discounts on garment rental and purchases for you, your partner, and friends & family

Annual compensation process

$18.38 - $20.20 an hour

The base hourly range for this position is $18.38-$20.20, but the actual compensation may vary based on the candidate's skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

At The Black Tux, we have 3 different ways we work (onsite, remote, and hybrid) to support the multi-faceted needs of our team. We encourage you to apply for roles that match the work-type and location where you currently or plan to live. Onsite TBT team members need to be in person working full-time (40 hours per week) from an office, warehouse, or showroom. The reason being is that these roles have a requirement for a physical presence to do their job with customers, team members, or at one of our locations. We host a number of onsite events where all our team members are welcome!

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.