Servicing Operations Manager

Job Description

Job Description

The POWER of a CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Servicing Operations Manager to lead escrow servicing and AIO loan boarding operations, ensuring accuracy, compliance, and efficiency while supporting strategic initiatives in the Loan Servicing Department.

This is a hands-on leadership role for an experienced mortgage servicing professional who thrives in balancing staff oversight with operational execution and compliance excellence.

What You’ll Do :

• Lead and oversee escrow servicing and AIO loan boarding teams to meet department goals and service levels
• Hire, train, and develop staff; conduct performance reviews and support ongoing growth
• Monitor workloads, adjust assignments, and promote a positive, high-performance culture
• Oversee accurate loan boarding, escrow analysis, disbursements, and tax / insurance payment processing in compliance with regulations and investor guidelines
• Troubleshoot escalated issues related to escrow calculations, boarding errors, and vendor performance
• Ensure compliance with applicable regulations (RESPA, CFPB servicing rules), investor requirements, and internal policies
• Create and maintain procedures, checklists, and training materials for consistency and accuracy
• Prepare and support audit responses, internal reviews, and compliance monitoring activities
• Collaborate cross-departmentally with Loan Operations, IT, Compliance, and other business units
• Support system upgrades, testing, and the implementation of new servicing initiatives

What You Bring :

Why Join Northpointe?

We offer a collaborative, high-performance environment where your leadership directly impacts servicing quality and operational success. You’ll have the opportunity to improve processes, lead a talented team, and contribute to the Bank’s strategic goals.

Our Hiring Philosophy

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information :

Ready to Apply?

If you’re ready to lead a critical servicing function and make a measurable impact, we want to hear from you. At Northpointe Bank, this is more than a job — it’s the POWER of a CAREER .

AA - EOE

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