Dispatcher / Call Management Coordinator

Dispatcher / Call Management Coordinator North Canton, OH

Pay : $17.00 / hr Schedule : 8-hour shifts ranging between 6 : 30AM1 : 30AM (may include nights and weekends) Location : North Canton, OH Status : 100% On-Site

Overview : We're looking for dependable and customer-focused individuals to join the team as Call Management Coordinators in North Canton. This role involves supporting customers and field technicians by managing call assignments, monitoring schedules, and ensuring service goals are met. Overtime may be available and occasionally required based on business needs.

Training : Two weeks of paid training will be provided.

Week 1 : 8 : 00AM4 : 30PM

Week 2 : Will transition to your assigned long-term schedule

Responsibilities :

• Provide scheduling support to customers, service delivery teams, and field associates
• Monitor real-time call activity to ensure Service Level Agreements (SLA) are met
• Manage technician schedules to maximize productivity
• Record and communicate technician unavailability per company procedures
• Review and prioritize service calls based on urgency and resources available
• Support field technicians via phone and email
• Contact customers with estimated arrival times and service updates
• Escalate urgent service or technician issues to management as needed
• Participate in conference calls and team discussions
• Assist in training new coordinators on call management systems
• Provide input to improve efficiency and resource utilization

Qualifications :

Additional Details :

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.