Payroll Relationship Manager

Job Description

Job Description

BCforward is currently seeking a highly motivated Payroll Relationship Manager for an opportunity in Tempe, AZ 85283 !

Job Title : Payroll Relationship Manager

Location : Tempe, AZ 85283

Duration : 6-month contract and possibility for extension or conversion to FTE

Pay Rate : $38 / hr. On W2

Anticipated start date : ASAP

Job Summary

Overview : As a Payroll Relationship Manager within client Merchant Services, you’ll be instrumental in supporting small and medium-sized business clients with the client Payroll solution, powered by Gusto. You’ll guide clients through onboarding, activation, and ongoing support, ensuring seamless payroll management and stress-free tax compliance. This role is ideal for those who thrive in a collaborative, fast-paced environment and are passionate about delivering exceptional client experiences.

Key Responsibilities :

Consultation & Solutioning

Advise clients on Client payroll solutions embedded in client Business Online, including payments, and payroll support.

Partner with Business Development, Relationship Managers, and Product teams to identify and recommend payroll services tailored to client needs.

Onboarding & Activation

Lead the onboarding process for client payroll , coordinating with clients and internal teams to ensure smooth setup and activation.

Oversee client training and support for payroll platform features, including integration with Gusto and tax filing automation.

Client Relationship Management

Serve as the primary point of contact for payroll clients, addressing inquiries, troubleshooting issues, and ensuring satisfaction.

Proactively manage client feedback and advocate for process improvements.

Sales & Cross-Sell

Execute product pilots and nurture leads in partnership with Marketing.

Cross-sell value-added payroll and payment services to existing merchant clients to drive revenue and loyalty.

Process Improvement

Identify opportunities to enhance onboarding, activation, and ongoing support processes.

Participate in feedback loops with sales leadership, marketing, and product teams.

Required :

Minimum 2 years of sales experience and / or bachelor's degree

Experience in merchant services, payroll, or banking

Strong tele-sales, written, and interpersonal communication skills

Excellent organizational skills; able to manage multiple clients / projects

Proficiency with Salesforce CRM and Microsoft Office / Excel

Client-first mindset, analytical and problem-solving skills

High integrity, professionalism, and risk management awareness

Ability to adapt in a fast-paced, evolving environment

Preferred :

5+ years in payments, payroll, or related field

Success in cross-functional collaboration

Familiarity with digital onboarding tools and processes

Bilingual abilities

Experience with payroll platforms (e.g., Gusto, ADP, PayChex)

Resourcefulness in addressing customer needs

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.