Dispatch Coordinator

Job Description

Job Description

JOB SUMMARY :

The dispatcher is responsible for supporting Class A CDL drivers, identifying issues, and using critical thinking skills to find solutions. Working together with Operations teams to ensure on-time service is met and equipment is utilized profitably.

PRIMARY DUTIES AND RESPONSIBILITIES :

Set up daily and weekly pickup and delivery schedules.

• Manage and effectively dispatch a fleet of trucks.
• Manage the accuracy of delivery schedules.
• Strategic planning and coordination taking into consideration a wide range of variables.
• Maintain a strong line of communication with drivers, managers, and transfer stations.
• Clearly and timely document pickup and delivery instructions tickets in the system to ensure no disruption in schedule or driver payroll processing.
• Use our dispatch software to update loads, enter loads, monitor loads, and workflow.
• Work with drivers to ensure they are providing proof of delivery and other shipping documents through the dispatch software app.
• Notify the Dispatch Manager of all incidents, collisions, and mechanical issues. Reroute the driver’s schedule if needed to meet the customer’s demand.
• Review payroll and ensure payroll employees are entering correct rates and changes made to any rates.
• Calculate rates for potential and current customers.
• Supervise and provide progressive discipline to drivers.
• Review driver hours.
• Ensure excellent customer service to customers.
• Other duties as assigned.

REQUIREMENTS :

Physical Demands

This position is considered to be mostly sedentary and will require the employee to sit for extended periods of time. It will also require the employee to occasionally stand, walk, and reach with hands and arms. They may engage in bending, stretching, reaching, and other motions in the course of a working day. They will be engaged in using office equipment and computers. They may engage in lifting supplies and materials up to 20 pounds from time to time. While performing the duties of this position, the employee is regularly required to see, talk, and hear.

Working Conditions

This job is located primarily in an indoor office environment with varying noise levels. There may be varying degrees of temperature. The employee may be interrupted from time to time.

The above statements are intended to describe the general nature and level of work being performed for this job. They are not intended to be an exhaustive list of all responsibilities and activities required for the position. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

EOE

Bulk Environmental & Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.