Talent.com
Customer Service Operations Lead

Customer Service Operations Lead

VirtualVocationsFayetteville, North Carolina, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Customer Service Operations & Escalation Lead (Contractor).

Key Responsibilities

Oversee daily operations across service channels and ensure targets are met

Act as the primary escalation point for complex customer cases and coordinate resolutions

Develop QA frameworks and manage workforce schedules for optimal service delivery

Required Qualifications

5-7 years of experience in customer service operations or escalation handling

Experience managing multi-channel support environments

Solid understanding of Freshdesk, Shopify, and NetSuite or equivalent systems

Strong data analysis and reporting skills

Knowledge of U.S. / Canadian consumer law and warranty requirements

serp_jobs.job_alerts.create_a_job

Customer Service Lead • Fayetteville, North Carolina, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
PT Customer Lead

PT Customer Lead

Food LionLillington, NC, US
serp_jobs.job_card.full_time
Category / Area of Expertise : Retail Operations.Address : USA-NC-Lillington-8 The Sqr At Lillington Store Code : Store 00595 Front End (7212750). Food Lion has been providing an easy, fresh and affordab...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Value Stream Leader

Value Stream Leader

Watts WaterSaint Pauls, NC, US
serp_jobs.job_card.permanent
Together, we're reimagining the future of water.We feel proud every day about what we do.We're all part of the same crucial mission, no matter what function we support it's to provide safe, clea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Landfill Operations Manager

Landfill Operations Manager

GFL EnvironmentalRoseboro, NC, US
serp_jobs.job_card.full_time
Select, supervise and train employees in their respective positions.Safely plan, organize, control and direct the activities of the landfill operations to accomplish the desired objectives.Provide ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
PT Customer Service Leader

PT Customer Service Leader

Food LionLumberton, NC, US
serp_jobs.job_card.full_time
Job Title : Front End (7228237).Category / Area of Expertise : Retail Operations.Location : USA-NC-Lumberton-6685 Elizabethtown Rd Store Code : Store 01667. Food Lion has been providing an easy, fresh and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Operations Manager

Operations Manager

Floor & Decor HoldingsFayetteville, NC, US
serp_jobs.job_card.full_time
This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sale...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Total Store Lead

Total Store Lead

Victra - Verizon Wireless Premium RetailerFayetteville, NC, US
serp_jobs.job_card.full_time
Victra is an Exclusive Retailer for Total by Verizon.As a Total Store Leader, you create the environment that high performers want to be a part of, and guests can’t wait to do business with.Total S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Rep II

Customer Service Rep II

Watts WaterSaint Pauls, NC, US
serp_jobs.job_card.permanent
Watt's St Paul's Customer Service Representative.Together, we're reimagining the future of water.We feel proud every day about what we do. We're all part of the same crucial mission, no matter what ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Service Representative

Customer Service Representative

David's BridalFayetteville, NC, US
serp_jobs.job_card.part_time
Minimal weekday hours required (join for weekends only!).NO LIMIT • Additional terms and conditions apply.Competitive hourly pay rates & team bonus. At David's Bridal, we empower our customers and o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Personal Lines Customer Service Representative

Personal Lines Customer Service Representative

Independent Insurance Agents of North CarolinaAberdeen, NC, US
serp_jobs.job_card.full_time
The Personal Lines CSR at Wade S.Dunbar Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and profes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Shift Lead

Shift Lead

Captain D'sLUMBERTON, NC, US
serp_jobs.job_card.full_time
What makes Captain D’s a great place to work?.It's our people! We've built a culture that is committed to developing and empowering our people. We understand that taking care of our team is the most...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Manager, Field Operations

Manager, Field Operations

Veterans StaffingFayetteville, NC, US
serp_jobs.job_card.full_time
This role requires the ability to work lawfully in the U.Are you an innovative problem solver? Do you thrive in a fast-paced environment with constant change? Can you leverage your creativity to le...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Retail Service Specialist

Retail Service Specialist

O'Reilly AutomotiveLumberton, NC, US
serp_jobs.job_card.full_time
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Lead Customer Service Representative, Full or Part Time

Lead Customer Service Representative, Full or Part Time

Circle KDunn, NC, US
serp_jobs.job_card.part_time
Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Team Leader

Team Leader

Tractor SupplyFayetteville, NC, US
serp_jobs.job_card.full_time
The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Lead Retail Customer Service Associate

Lead Retail Customer Service Associate

FedExFayetteville, NC, US
serp_jobs.job_card.full_time
POSITION SUMMARY : The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Operations Manager

Operations Manager

FirstHealth Physician GroupPinehurst, NC, US
serp_jobs.job_card.full_time
Provides direct leadership and guidance to staff to ensure a high level of cleanliness, quality and service is achieved and maintained as well as compliance of staff. Assists with DNV as well as oth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Landfill Operations Manager

Landfill Operations Manager

GFL Environmental, IncUSA, North Carolina, Roseboro
serp_jobs.job_card.full_time
Select, supervise and train employees in their respective positions.Safely plan, organize, control and direct the activities of the landfill operations to accomplish the desired objectives.Provide ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Lead, Regional Operations Support

Lead, Regional Operations Support

Zurn Elkay Water Solutions CorporationLumberton, NC, US
serp_jobs.job_card.full_time
Lead, Regional Operations Support.Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Lead Customer Service Representative

Lead Customer Service Representative

Circle KSpring Lake, NC, US
serp_jobs.job_card.full_time
Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Shift Leader

Shift Leader

Excel FitnessLaurinburg, NC, US
serp_jobs.job_card.full_time
Reports to : General Manager (GM) / Assistant Manager (AM).Assist the GM and AM in implementing strategies to attract and keep members based on our Excel Core Values. Help train new Team Players and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days