Customer Care Representative / Inside Sales SupportRenewal by Andersen • Des Moines, Iowa, United States
Customer Care Representative / Inside Sales Support
Renewal by Andersen • Des Moines, Iowa, United States
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job_description.job_card.job_descriptionAssociates Degree preferred; High School diploma required Strong phone, email and in-person communication skills Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone. Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience. Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment. Analytical abilities and strong attention to detail Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines Knowledge of Microsoft Office Flexible work schedule Health insurance Dental insurance Vision insurance Disability insurance Retirement plan with company match Paid vacation and holidays Family-owned company with a fun and friendly work environment
Job Details
Job Responsibilities :
- Delight customers by providing an excellent customer experience consistent with our world-class product.
- Answer telephone calls and assist with showroom traffic.
- Partner with assigned sales representatives and serve as the internal point of contact for customers.
- Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues.
- Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs.
- Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation.
- Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement.
- Provide customer correspondence as needed.
Experience and Education :
Benefits :
This is a full-time position with flexible work schedule. Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair. Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.
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Inside Sales Representative • Des Moines, Iowa, United States