IT Support Lead

A client of Innova Solutions is immediately hiring for a IT Support / Service Operations Lead

Position Type : Contract-Full Time

Duration : 12+ Months

Location : Davidson, NC 28036 (Onsite – 5 Days in a Week)

As a(n) IT Support / Service Operations Lead you will :

Job Description :

• Provide IT support to Executive Leadership Teams, ensuring all technical issues are resolved promptly and efficiently
• Set up and maintain Executive Leadership Teams computers, ensuring all necessary software and hardware are up-to-date and functioning correctly
• Assist with the setup and support of video conferencing systems, ensuring seamless virtual meetings and presentations
• Manage and support Executive Leadership Teams mobile devices, including iOS smartphones and tablets, ensuring secure and efficient operation
• Technical endpoint support of computers, tablets, mobile devices, printers, handheld scanners and peripherals
• Maintain client hardware lifecycle and asset management activities
• Provide partnership and support for IT related projects
• Complete minor and major incident management
• Support application and emerging technology deployment support
• Fulfill hardware and software requests
• Provide employee training related to employee used hardware and IT processes
• Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
• Support technical solutions and ensure reliable, secure client endpoint devices.
• Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
• Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.
• Coach and train new IT Service Operations Specialist
• Participate in Lean activities as key stakeholder
• Participate in enterprise root cause analysis and solutioning

Ideal Qualifications and Competencies :

The ideal candidate will have : ServiceNow, Linux, Troubleshooting, Asset Management

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

YOUR NAME : Pushkar Chaurasiya

PHONE : 218-288-1505

EMAIL : pushkar.chaurasiya@innovasolutions.com

PAY RANGE AND BENEFITS :

Pay Range

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

Website : https : / / www.innovasolutions.com /

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https : / / innovasolutions.workllama.com / atsuser / anonreferafriend and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.