Dispatcher

Job Description

Job Description

Job Summary

Under general supervision of the Communication Supervisor, the Dispatcher receives emergency and non-emergency calls for information and assistance.

Essential Job Functions

• Dispatches police, requesting fire and EMS service and maintains a constant status information on all police, fire, and emergency medical service units.
• Dispatches appropriate responders using radio, mobile computers, and telephones in accordance with Communication Center protocol and regulations.
• Ensures that current date is entered into the Communication Center's computer system in a detailed and accurate manner.
• Enters warrants manually into the Center's record logbook and files them with accordance with department guidelines.
• Conducts checks of DMV records, NCIC / TCIC and criminal history records.
• Research information and contacts people for officers on calls using in-house computer, internet, and other agencies.
• Answers multiple phone lines including police, fire and EMS emergency and non-emergency lines; sends out Valley-wide communications.
• Maintains various department logs as required.
• Conducts TTY test device for the hearing impaired in accordance with Federal ADA regulations.
• Operates a variety of office equipment and office software including word processing and spread sheet applications.
• Maintain regular and prompt attendance, physically present to work.
• Performs other similar or related duties as assigned.
• Employee may be required to work beyond normal business hours at night and / or on weekends.

Minimum Qualifications & Requirements

Knowledge, Skills & Abilities

Working Conditions / Physical Demands

Disclaimer

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so assigned to this position. This job description does not constitute an employment agreement and is subject to change as the needs and requirements of the job change.

Any applicant selected for employment with the City of Weslaco must receive satisfactory results from pre-employment drug testing, references, background checks, and credential verification.

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