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Director, Quality Assurance

Director, Quality Assurance

Build-A-BearSaint Louis, MO, US
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Job Description

Job Description

At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified categories and consumer segments. We are seeking a strategic and inspirational Director, Quality Assurance to join our dynamic team.

The Director of Quality Assurance plays a crucial role in ensuring Build-A-Bear delivers high-quality products and services to our guests. This role directly impacts our competitiveness, financial performance, and ability to meet the expectations of guests and regulators.

Responsibilities :

  • Develop and communicate quality standards for all Build-A-Bear Workshop locations
  • Develop vendor relations
  • Interface with laboratory partners
  • Quality audits and inspections
  • Identify and trouble shoot quality issues
  • Risk management
  • Data analysis and reporting
  • Cross-functional collaboration
  • Product release and compliance verification

Required Qualifications :

  • Bachelor's degree in quality management, engineering or a related field
  • Minimum 10 years of experience Quality Assurance work within a retail or laboratory environment
  • Expert knowledge in test protocols, packaging regulations, and manufacturing processes
  • Quality Management Systems (QMS)
  • Industry knowledge (best practices, ISO standards, etc)
  • Regulatory Compliance knowledge is current and relevant
  • Project Management skills
  • Auditing skills
  • Supervisory experience

    • P referred Qualifications :

  • 15 + years experience
  • Toys or Children's Retail product experience

    • Behavioral Traits for Success :

  • The ability to deal with abstract concepts, systems, and ideas
  • Organized self-disciplined approach to producing timely results that are high quality and accurate
  • An analytical, inquiring, and critical mind that solves complex problems
  • Can consider all possibly related facts and potential issues
  • Intellectual confidence
  • Able to weigh all decisions carefully and thoroughly, based on expertise to avoid risk

    • Working Environment :

  • Typical office environment with climate control and sufficient lighting, ergonomic desk / chairs
  • Hybrid work schedule
  • Domestic travel up to 50%

    • Your Performance will be Measured On :

    Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following :

  • Decision-making, judgement, and execution
  • Testing protocols, product inspection, and packaging to ensure compliance in a global manufacturing environment
  • Design modification suggestions to ensure safety compliance
  • Taking a proactive approach to leading cross-functional teams in swift and effective resolutions
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    Director Quality Assurance • Saint Louis, MO, US